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No return labels sent £455 charge applied

enpryst
Fledgling

Cancelled my contract for Home Broadband, spoke to the support on the phone from India for almost an hour
As a result, they said I will receive return labels through post and need to return my device to them in 14 days
I haven't receive any return labels whatsoever and now 3 one-off charges are applied to my account + VAT 
Extremely infuriating and no clear ways on how to resolve this

What should I do with the support?

2 REPLIES 2
MZone
Maestro

If live chat, 333 are not helping. It might be worth your time raising a complaint via this page https://bit.ly/3RaqpvS

Geluk
Key player

A very common problem unfortunately. Why don't 3 make the return label available online?