Pay as you go cannot check balance over 3 app and web site

[horacekit]

I tried over a week for checking my balance over both 3 app and website but they shown sorry they know the problem and try to fix it, trying to contact 3 agent but they are not helping out at all, only told me to reset password.

[StephR]

Oh dear, I'm really sorry you've not been able to check up on your balance, horacekit. Let's try and figure that out.

• Is your Pay As You Go SIM still working, with signal bars showing as normal?
• Are you unable to open the Three App or log into My3 online at all, or is it just the balance that's missing from those?
• Are you able to check your balance by calling 333 and choosing from the automated options?

Let us know and we'll do all we can to help.