Potential Upgrade Scam

SimonP · ‎10-31-2023

Hi ,

I keep getting calls from a call center saying they are from Three and I have been selected for an upgrade as special promotion even though I am only 12 months through a 24 month contract. They call from mobile number starting 07451. I have not given personal details other than email to see the offer. I see this as suspicious and a potential scam. They have sent an email from customer.sales@threegmobiles.uk.

Is this a scam?

Kind Regards

Simon

JonathanB · ‎10-31-2023

Hi @SimonP,

Thanks for raising awareness about this. It's at best a 3rd party dealer using a similar name to confuse customers into thinking they are contacting you from Three, and at worst this could be a fraudster. We'll never call you from a mobile number, and we don't use the email domain you've mentioned.

We actually trade as Three, and you may see us referred to as Hutchison 3G UK Limited, but we never use the name Three g that you mentioned in that email.

If you would like to report any nuisance/scam/fraudulent callers, send a free text to 7726 with message CALL then the number you received the call from, this helps our Customer Protection Team investigate abusive and scam activities.

There's some more help info on Fraud to watch out for on our website.

Hope this helps,
Jonathan

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mahdi23 · ‎06-25-2024

I received a call from 020 3961 8004 and the email sales@prothree.co.uk for upgrading a contract on a pay as you go phone call is it legit

JonathanB · ‎06-25-2024

Hi @mahdi23,

We wouldn't call from a landline number beginning 020, or use prothree.co.uk in our emails no. You can find more info on how to report scams in this page about fraud to watch out for.

Thanks,
Jonathan

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MonikaRokosa · ‎07-15-2024

Most likely...I've recently had same call and due to be vulnerable I did not catched quick enough...ended up with loads of bill problems unable to remove now and they are all acting it's my fault and making me circle to contact this and contact that 3rd party it's not their charges but it's on my account and despite cancellation of direct debit they still ...STOLE cash from my bank...be aware.