Proof of Usage

[JRadders23]

Terrible service from Three, if thinking of joining please beware. I am going to cancel my contract. When you take a SIM only contract with them, they do not ask for proof of purchase or IMEI number, then when you lose your phone  they request these documents which take an alarming 72 hours to process. 

This means you cannot blacklist your phone for 3 days, giving thieves time.

Nor can you claim on your insurance for a new phone as is takes 3 days for them to generate a simple proof of usage form, utterly ridiculous service.

[JonathanB]

Hi @Faryal,

I'm sorry to hear that you've been having trouble securing your proof of usage documents. Is this for a phone supplied by Three, or a phone that you've bought elsewhere, but are using with a Three SIM?

Have the team provided any explanation for why they haven't sent the documents yet, or requested further information from you in order to do so?

Thanks,
Jonathan

[JRadders23]

Thanks John,

I appreciate the response.

I sent proof of purchase on Monday 12/06/2023 at 13:00 hrs, it took 48 hours for a reply which ONLY acknowledged receipt and that it still needed to be reviewed. it has now been 72 hours since I sent proof of purchase, with the goal of receiving a simple proof of usage form. 

Please can you confirm when i will receive proof of usage, this is damaging my mental health.

Many Thanks

[JohnD]

Hey @JRadders23 

Thanks for the update here. In case this still isn't resolved I'll send you a PM to get you in touch with some colleagues that can help.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
John