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on 06-14-2023 02:45 PM
Terrible service from Three, if thinking of joining please beware. I am going to cancel my contract. When you take a SIM only contract with them, they do not ask for proof of purchase or IMEI number, then when you lose your phone they request these documents which take an alarming 72 hours to process.
This means you cannot blacklist your phone for 3 days, giving thieves time.
Nor can you claim on your insurance for a new phone as is takes 3 days for them to generate a simple proof of usage form, utterly ridiculous service.
on 06-16-2023 08:26 AM
Hey @JRadders23
Thanks for the update here. In case this still isn't resolved I'll send you a PM to get you in touch with some colleagues that can help.
To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".
Thanks,
John