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Refund

Suzie1wong
Regular

My three phone had a fault and i went to apple who said they could fix it for £620 and three would refund us if we had the receipt. I was a bit dubious as it’s a lot of money, so called three first who assured me yes we do the refund and takes 3-5 working days to refund. I borrowed the money from a family member and paid for the repair, sent  my apple repair receipts to three by email and was told again 3-5 days for refund. I waited a week and checked my three account and saw a credit for a different amount on my account, they had credited my three bill account and had taken a months line rental off the refund! So I called and was told their changing systems over it was an error and would refund full amount in 7 days, waited 7 days no money! Called back and was told that it got stuck in system and would be another 7 days, 7 days past no money. Called again after this and was told that it would be in in another 7 days and that they will give me a free month for the inconvenience and that I won’t have to call again as money will be in. Checked this morning and now the payment has gone down to £480 because they’ve took another line rental! And no refund! Am furious and still no closer to getting a refund. 
I still owe my family the £620 as well! 

poor customer service and won’t be renewing contract. 

14 REPLIES 14
Uumumm
Fledgling

Same problem with me

Uumumm
Fledgling

Still waiting my refund they also took the monthly bill still waiting refund

JonathanB
Community Moderator
Community Moderator

Hi @Suzie1wong,

That's really disappointing to hear you've been waiting all this time for your refund. We'll do our best to help but we'll need to take a closer look into your account to get this sorted out for you. I'll send you a PM to get you in touch with some colleagues that can help further.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan



Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.


Geluk
Key player

Apple products are much overhyped/under engineered.

Suzie1wong
Regular

Apple provided a new handset, three have failed to pay my refund I know which customer services are better.