Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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stopping PAYG

Hi AllI was in the UK for 2 weeks and so bought a "Three" sim card for my phone with a 30gb, unlimited calls and texts package (per month). I am now back in Canada and I have put my Canadian SIM service provider card back in my phone. Is the PAYG aut...

Three+

I have just transferred my number but my Three+ is still showing the original Three number. How do I go about updating this?

MZone by Maestro
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Upgrading from a sim to a handset

Have been on a 12 month sim only deal now for 6 months and tried to upgrade to a handset which was declined. You’d think with being an existing customer I’d be allowed a handset deal.

Refund request runaround

I've requested my account credit to be refunded 3 times and still not confident it will ever happen. I spoke to an operator on live chat early last week and requested a refund, was told this had been raised but got cut off near the end of the convers...

Need to pay my bill but I cant access it!

I have been abroad for a few weeks, and kept phone in flight mode whilst away just using the hotel WiFi. I found out when I got back that my bill hadn't been paid and my services were restricted, but I am having an almighty struggle in paying it. My3...

Can I cancel a contract without logging in first?

I want to cancel my contract so I can make a new account and get a new contract, but I can't login due to to a forgotten password, no way of accessing the email it's connected to and being unable to reset the password using the three number because t...