My three phone had a fault and i went to apple who said they could fix it for £620 and three would refund us if we had the receipt. I was a bit dubious as it’s a lot of money, so called three first who assured me yes we do the refund and takes 3-5 working days to refund. I borrowed the money from a family member and paid for the repair, sent my apple repair receipts to three by email and was told again 3-5 days for refund. I waited a week and checked my three account and saw a credit for a different amount on my account, they had credited my three bill account and had taken a months line rental off the refund! So I called and was told their changing systems over it was an error and would refund full amount in 7 days, waited 7 days no money! Called back and was told that it got stuck in system and would be another 7 days, 7 days past no money. Called again after this and was told that it would be in in another 7 days and that they will give me a free month for the inconvenience and that I won’t have to call again as money will be in. Checked this morning and now the payment has gone down to £480 because they’ve took another line rental! And no refund! Am furious and still no closer to getting a refund.
I still owe my family the £620 as well!
poor customer service and won’t be renewing contract.
