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on 06-27-2023 08:33 AM
My three phone had a fault and i went to apple who said they could fix it for £620 and three would refund us if we had the receipt. I was a bit dubious as it’s a lot of money, so called three first who assured me yes we do the refund and takes 3-5 working days to refund. I borrowed the money from a family member and paid for the repair, sent my apple repair receipts to three by email and was told again 3-5 days for refund. I waited a week and checked my three account and saw a credit for a different amount on my account, they had credited my three bill account and had taken a months line rental off the refund! So I called and was told their changing systems over it was an error and would refund full amount in 7 days, waited 7 days no money! Called back and was told that it got stuck in system and would be another 7 days, 7 days past no money. Called again after this and was told that it would be in in another 7 days and that they will give me a free month for the inconvenience and that I won’t have to call again as money will be in. Checked this morning and now the payment has gone down to £480 because they’ve took another line rental! And no refund! Am furious and still no closer to getting a refund.
I still owe my family the £620 as well!
poor customer service and won’t be renewing contract.
on 08-22-2023 09:07 PM
Same problem with me
on 08-22-2023 09:08 PM
Still waiting my refund they also took the monthly bill still waiting refund
on 06-28-2023 10:43 AM
Hi @Suzie1wong,
That's really disappointing to hear you've been waiting all this time for your refund. We'll do our best to help but we'll need to take a closer look into your account to get this sorted out for you. I'll send you a PM to get you in touch with some colleagues that can help further.
To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".
Thanks,
Jonathan
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
on 06-27-2023 10:32 AM
Apple products are much overhyped/under engineered.
on 06-29-2023 07:50 AM
Apple provided a new handset, three have failed to pay my refund I know which customer services are better.