Hi Jonathan. Thanks for the response.
Yes that is a typo. the offer was sign up by 30th Sept (before 1st October) to benefit from the offer. I did check with the online sales team to make sure that even though my contract did not expire for a couple of weeks after that date that I would still be given the offer. (I have screen shots of the conversation although no-one from 3 seems interested in this). I signed up online on the 30th September.
I had not realised anything was amiss until i started to travel again recently and found that my service was cut off as I had reached my set spend limit. On contacting customer services I was told several different sign up dates until eventually I was told the correct details that I did the application on the 30 but it was not processed until the 1st and therefore did not qualify for the benefit. As customer services said there was nothing they could do they raised a complaint for me and submitted it. A stated above I received a response stating there was nothing they could do and a link to the regulator.
Whilst I have paid roaming charges, this is not about the money, this is about 3 having an absolutely awful attitude and a complete disregard towards its customers.
