Roaming to Reunion not working

[StevenG]

I currently pay 21£ for a plan including 28 days go roam. Iam currently traveling to Reunion to care for a sick relative. Since my arrival the roaming is not working. I trqvelled through France to reach n'y destination and the roaming did worked in paris, so the settings on my phones are appropriate.  I have 27 days left of my roaming allowances. After changing my over spend cap from 0 to 10£ I'm starting to get billed for data being used. 

This is unacceptable when Réunion is part of the destination list of supported countries and destination of my plan.

Can anyone help ?

Steven

[KateS]

Hey Steven,

I'm sorry to hear you've had trouble activating the Go Roam pass while in this destination.

I'd recommend getting in contact with our Support team via live chat, they'll be able to access the account and check what's blocking this. 

Thanks,

Kate