Hi, I am in a non-roaming country. I set my spend Lo cap to £30 at 8:43am on 28/07/2023 and got a message three “ Hi there, We've changed your Spend Cap to £30. It's already kicked in, so you're good to go. First you've heard about this? Let us know right away: three.co.uk/contact-us”
Then then at the same day 11:57am on 28/07/2023, I got another message from three “ Hi there, You've reached your monthly £30 Spend Cap - so your out-of-allowance services have been stopped until your next billing date. You can either wait until your allowances refresh, or log in to update your Spend Cap: three.co.uk/account”!!!!, how could this happen?!
I didn’t make any phone call out, didn’t send messages, mobile data was “off” all the time. During this three hours, I only got two missed calls from UK, didn’t answer them. Then immediately after the second missed call, I got this message and the phone number is not working?! It says “currently can not take phone call” !!! How could this happen? I didn’t make any phone call out, didn’t send messages, mobile data was “off” all the time. During this three hours, I only got two missed calls from UK, didn’t answer them. Then immediately after the second missed call, I got this message and the phone number is not working?!
what this £30 spend cap was spend on? After I talked to customer service online, they can’t check the spend as they said it doesn’t showing real time?! Then they raised spend cap to £32, then I can receive phone calls now. It worries me now, where is this £30 was spent on?
any thought?? Any help will be appreciated. Thanks
