Spending Limit resets to zero

[JMC]

I have tried setting the spending limit to an amount in both the app and my3 website and each time I get a message…

Great news, the spending limit of GBP 0 that you requested is now active. If you require more information please call 333 or, if abroad, +447782333333

when I check the spending limit again it has gone back to zero.

Please advise, thanks

[SarahC]

Hey @JMC 

Sorry to see you are still having the same issue. Did you see our reply to your previous query on this? If not, please check this out here: Spend limit - Three Community - 4639 

If you have tried this and still don't seem to be able to resolve the issue then please do check your private messages on the community where we'll help you get to the bottom of this!

Thanks,
SarahC