Swapping two numbers between Three sims

[kdlthree]

Hi, I have what I feel is a simple request but is turning out to be a trickier request that thought. I have two sims with Three, one is on a rolling monthly contract(SIM1), the other is a free PAYG (SIM2). 

I am happy with my current deal on SIM1 but would like a new number. THREE can change the number for me but I would like to keep the old number on a different SIM card in case I require it for any security checks I’ve missed updating. 

I thought that one of two options might be available:

1) Three change the number of SIM1 with the contract and send me a new sim with my old number as a PAYG

2) I swap the numbers of SIM1 & SIM2

I am being told instead by live chat that I must cancel my contract first to move SIM1 to PAYG. I can then get a new contract but on a worse deal as it is a new plan not an upgrade?

These can’t be the only options surely otherwise I may as well just cancel and get my actual contact elsewhere as I’m no longer getting my “loyal customer” deal from THREE. 

[PeteG]

Hello there. 

Welcome to the Three Community. 

Knowing the right answer here can be tricky, as the options available will depend on the types of accounts you have. So I can get a better idea of what you have, and the options we might have, I'll drop you a DM asking you for some additional details. 

Pete.

[James150]

@PeteG- I came across this older post. Were you able to confirm that numbers can be swapped between SIMs on one account?

Many years ago, I remember Orange was able to do this.

[sc1999]

What post, the link leads to PeteG?

[James150]

@sc1999that would be the post that my reply is in; @PeteG was simply tagged for attention.

[sc1999]

It does not sound like something that 3 gets asked everyday so not surprised that they don't have a stock solution.