Three+ issues 10/11/2022

[JonathanB]

Hi everyone,

We have been made aware some customers are having difficulties connecting to Three+ and our technical teams are investigating this issue as a priority. 

I've moved any related posts to this conversation, and will update this post as soon as I have news. 

Thanks for your patience, we're working on getting this resolved as soon as possible.

JonathanB

**Update 14:35 10/11/2022**

Hi everyone,

Thanks for your patience, the technical issues have been resolved and our Three+ app is available for claiming codes. The pre-sale is open for 48 hours. Although there has been an extreme demand we would advise you to keep checking the Ticketmaster page whilst this is open.

I've been alerted to a small number of issues with codes being rejected, I'm checking the next steps for this issue too, and will provide another update.

Thanks,
JonathanB

**Update 16:15 10/11/2022**

Hi everyone,

Just to clarify as promised, for technical issues in the process of buying tickets, you would need to contact Ticketmaster, as detailed on the last section of the pre-sale page:

"Technical difficulties & contact details: If you have technical difficulties in completing the purchase of presale tickets, or for any questions about the presale tickets, contact Ticketmaster."

JonathanB

Update 10:00 11/11/2022

Hi everyone,

I can confirm the pre-sale for the Peter Kay Live events are now sold out. To keep up to date on future pre-sales, and promotions, check your Three+ App regularly.

Thanks,
JonathanB

[Shoney]

There are no codes showing on the tree plus app. I presume they have all gone? Will any more be released? Or is that it? Thanks 

[linda78]

Are you joking? Passing the buck to ticketmaster who are a nightmare to get through to. They say its threes tickets!   Ive done what three said, code followed instructions (£171 for 2 tickets) and when it comes to pay it says the ore sale tickets are not avaialble!  Also allowing each person  to buy 15 each tickets is ridiculous for a pre sale.  

[JoanneCygan]

How on earth do I get a code? i keep looking but cannot find anything at all.

[Debbie]

Me too. I went on the Three online chat earlier and was told that there is an issue which they are working on at the moment. 

[slbarron23]

Is there a solution for those of use with invalid codes? Live chat staff do not seem to understand and I’m stuck with a code I cannot use

[Carri]

Hi, I am on the 3+ App but when I press the Peter Kay link I get no further, the screen is just grey.  Can you please advise?

[LynseyEHolt]

My app kept saying it couldn't find tickets unless i searched for 1 ticket only is there a 1 ticket limit? Are the tickets for Leeds 20th January gone now? Why is it saying can't find tickets for all the dates unless only search for 1!? Been trying since 10am fyi was next in queue then crashed then finally got in but can only get 1 ticket!

[Debbie]

I can’t get any tickets for Manchester on any of the dates. 

[Tenpin300]

Hi I think it's ridiculous I had my code got online every single Leeds venue is either full or they are saving tickets for Saturday, for general public sale, if you queue long enough to get your code, you should be able to get at least 2 tickets,

Fuming didn't come.close

[p1d9m73]

I managed to get a code about 11am, went straight to ticket master via the link on the app but it said no tickets were available for all my local venues. Only available was london in September. They seem to have sold out fast to say no-one could access the app properly 🤷‍♂️