Top up Voucher has only 14 digits

Krizzy · ‎07-27-2024

Has anyone had problems with their three top up voucher having only 14 digits. I purchased this at my local shop and the retailer has told me to speak to three as it is an error at their end.
I cannot get through to speak to an advisor currently

JonathanB · ‎07-30-2024

Hi @Krizzy and everyone else who posted, just to reassure you this is an intentional change, and our vouchers do now have 14 digit codes, so nothing to worry about there. Hope this saves some time entering the codes!

If anyone is having trouble redeeming a voucher, please get in touch here.

Thanks,
Jonathan

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IanWalker · ‎07-30-2024

Bought a Top Up Voucher but it only has 14 digits instead of the normal 16.

JonathanB · ‎07-31-2024

Hi @IanWalker,

I've merged your post with this topic as it's already under discussion. Just to reassure you Three Top Up vouchers do now have 14 digit codes, that's correct. Are you experiencing issues with applying the voucher?

Thanks,
Jonathan

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IanWalker · ‎07-31-2024

Now that I know that 14 digits is how it should be, I went ahead and successfully applied the Voucher. Thanks for your help.

Shazzac · 2 weeks ago

It is 14 now I had the same problem but it worked fine in the end