Top up Voucher has only 14 digits

Krizzy · ‎07-27-2024

Has anyone had problems with their three top up voucher having only 14 digits. I purchased this at my local shop and the retailer has told me to speak to three as it is an error at their end.
I cannot get through to speak to an advisor currently

JonathanB · ‎07-30-2024

Hi @Krizzy and everyone else who posted, just to reassure you this is an intentional change, and our vouchers do now have 14 digit codes, so nothing to worry about there. Hope this saves some time entering the codes!

If anyone is having trouble redeeming a voucher, please get in touch here.

Thanks,
Jonathan

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Nigel5 · ‎07-28-2024

Same problem todau