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Trouble creating a new account

robertm1988
Active

I am trying to create a new account but it does not recognise my phone number when it needs it for a one time pass code. How can they not recognise their own number on the system. Anyone else having this issue.

Now I'm having texts with passcode on, so they are being sent, but the account creation page still says phone number not recognised, but will send a one time pass code still when pressing submit.

10 REPLIES 10
Robnor456
Active

As with you I have now received the one time code but as the account page in the App does not recognise my number I have no way of entering it