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error 500

i’m trying to pay off some of my device plan. keeps saying error code 500. this has happened everytime so i can’t pay, to the point my account is at default. WHAT DO I DO

vm04 by • Fledgling
  • 1623 Views
  • 3 replies
  • 0 likes

3 and Vodafone

If 3 is now part of Vodafone, why is there an EU roaming charge? My Vodafone contract has no charge. 

JD60 by • Fledgling
  • 963 Views
  • 1 replies
  • 0 likes

'Your Queries' - where is it?

I recently contacted Three - wish to hell I didnt, such awful treatment... I raised a complaint. I have texts referring me to the 'Your Queries' section to get an update, telling me this has been updated. I cannot find it anywhere. How do I locate it...

38849 by • Fledgling
  • 3802 Views
  • 9 replies
  • 0 likes

Roam Pass Expiration?

Hi,I,m off to Europe this week. I curently have a 25GB Value SIMO 12M - 1 year contract.Since starting the contract I've used my 14 day Roam in Europe, As I'm still within my contract and have been away already for 14 days, do I need to buy a new add...

Best solution Sim only plan

When I purchase an 160gb lite does it automatically come with unlimited calls and texts 

Calling issues 25/06/2025

Hi everyone, We’re aware some customers are experiencing issues with calls at the moment. Our team are working hard to get things resolved as soon as possible. We’re sorry for any inconvenience in the meantime. Please refrain from creating multiple n...

JonathanB by • Community Moderator
  • 179484 Views
  • 291 replies
  • 12 likes

can't edit add-ons for upgrades

Cant edit basket for upgrades.I am trying to upgrade my plan and having an issue.I can add the plan I want to the basket but when I select 'edit add-ons' the page fails, all I get is footer information (contact us, FAQs etc..)and I can't edit anythin...

Phone stolen, google play charges

I had my phone stolen earlier this month and have noticed someone using ThreePay to charge things to my phone bill. I have an extra 150 GBP on my bill for this month. I absolutely cannot afford to pay this. I contacted customer service to have my ori...