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Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Best solution Pay As You Go question

I bought a pay-as-you-go SIM card when I traveled to Europe a few months ago, and I don't know when this SIM card will expire. I also can't find the store where I originally purchased the SIM card. Since returning from Europe, I haven't made any call...

Green by Fledgling
  • 963 Views
  • 2 replies
  • 0 likes

Best solution European 3 day go roam

Hi, I'm going to Portugal soon for 4 days. Two European go roam 3 day passes are slightly cheaper than a 7 day one. Can I buy two before I go so the second one will kick in when the first runs out, or is this not how it works? Does the first one acti...

CathH by Fledgling
  • 1881 Views
  • 2 replies
  • 0 likes

Overcharging

U don't understand why I was charged the monthly payment on the 3/3/2025 and today I have received an email stating money will ve taken again? Why am I paying twice in March 2025 payment was taken on the 3/3/25  now taking another payment on 25/3/25?

Mixer by Fledgling
  • 575 Views
  • 2 replies
  • 0 likes

Switching plan

My current plan is due to finish next month. I have ordered a new plan, rather than an upgrade. Will I be able to keep my number for current plan?

JW72 by Fledgling
  • 398 Views
  • 1 replies
  • 0 likes

Best solution "One of our agents has updated your query"

Question: does any know how do I read the query notes for a case.  Context:Three has decided to suspend my number a few days after I switched in and whilst I'm travelling. I can't call or chat to the team dealing with it, and they can't call me (as I...

manarh by Regular
  • 1920 Views
  • 3 replies
  • 0 likes

Best solution Roaming

I am going to Turkey on holiday will be able to use my phone

Addy by Fledgling
  • 1425 Views
  • 4 replies
  • 0 likes

Customer service is shocking

I have been trying to upgrade my phone as my current contract ends in a couple of weeks. I received an email with an offer I liked for a Google Pixel 9 Pro, so I called three to upgrade. I was disconnected before completing the upgrade 3 times, so I ...

Bread by Fledgling
  • 1016 Views
  • 2 replies
  • 0 likes

Best solution paying bill for 2 contract

HI CAN ANYONE HELP I HAVE 2 CONTRACT ONE BROADBAND AND MOBILE PHONE HOW CAN I SEE ON MY 3 APP WHEN PHONE BILL IS DUE IT'S ONLY LETTING ME SEE BROADBAND THANKS