Trouble creating a new account

[robertm1988]

I am trying to create a new account but it does not recognise my phone number when it needs it for a one time pass code. How can they not recognise their own number on the system. Anyone else having this issue.

Now I'm having texts with passcode on, so they are being sent, but the account creation page still says phone number not recognised, but will send a one time pass code still when pressing submit.

[Robnor456]

Same here Ism trying to rre-egister after the weekend work and the App doesn’t recognise my number to send me a one time code

[Robnor456]

As with you I have now received the one time code but as the account page in the App does not recognise my number I have no way of entering it

[Jon3]

Same issue — number is not recognised even after re-registering post migration. Cannot contact support, and my data pack just expired. 

[Thavron]

I have the exact same issue. Weirdly, it does text me the passcode but because it won't move off the screen with the error message I can't do anything with it...

[Robnor456]

@JonathanB  please can you help with this issue

[Thavron]

Quick update for you. I have now been able to sign into My3 account via the website. The app still throws the same errors, but website seems to be working now. My account seems to be intact and my data package as it should be. I think we just need to give it time for them to work out the kinks on the app.

EDIT: Actually scratch that, my account seems to have changed my auto-renewal from £10 a month to -£1, so that's broken...

[Robnor456]

I get a “Something went wrong” error when trying to log into the website

[Robnor456]

I’ve now managed to log onto my account via the website and everything looks fine

[Robnor456]

If after logging on via the website you then close the App and then go back into the App you should be able to get in