Trying To Register Multiple Phones

[Richtrash]

I have been trying to register a number of phones but it appears that the only way to do this is by assigning a different email address for each mobile number.  I can register the first number OK but as soon as I try to register the second one it's rejected because the details are already registered, why are Three using the email address to differentiate between accounts, is the mobile number not a good enough differentiator.

I spent over 2 hours with various customer and tech support personnel only to reach the conclusion that it can't be done.

So if I had 20 phone numbers I would need 20 separate email addresses to be able to register them for the My3 App.

I'm told this is for security, my account for the second phone number is very secure because I haven't got an account and I certainly won't be creating an additional email to fulfil Threes stupid requirements.

Am I the only person with more than one Three Mobile numbers, looking at moving to another provider that doesn't need multiple email addresses to register.

[MartineB]

Glad to know I’m not the only one that’s baffled with this. But the same email address is fine to sign up for a new contract! Why don’t they tell you this before you get another number with them! I never would’ve signed up for another contract if I knew I needed to create a whole new email address 

[Debs2311]

Just having the same problem at the moment.. Yes OK to set up a new contract with your existing email but they want a different email address for the app and account! Absolutely shocking service. Why can't they just link the accounts? It's crazy. Should be number lead not email lead! 

[Georgecrozer]

Your Certainly not the only customer who can’t access an account for multiple phones despite the website saying clearly on the website “got more the one phone and want to add it to an account” call us!! I’ve called and tried all options to speak to someone with no success. I did eventually manage to get through to complaints on live chat who have now said they have new information and to visit my account online to see the update. I can’t of course get into my account because the original Ist phone account is no longer registered to the account. The latest phone my grandson used is registered as the primary phone leaving me ( who pays the bills) locked out of any account !! It is so frustrating!! 

[Debs2311]

Same, call them, can't get through to anyone! been cut off chat twice already as hadn't replied in 30 seconds! All I want is access to my new account and because my email is linked to my old account they also keep sending codes to my old phone which I haven't been using for 3 weeks!

[PeteG]

Hello. 

As long as the accounts in question have the same account holder, you can request to have the phone numbers on those accounts merged into one single account. Once that's done, they can be managed with a single My3 log in.

Pete. 

[AProsho84]

Who do we contact to request this as every request for support is a dead end! I can't even speak to an actual person!

[Lea]

I’m having the same problem, have 2 phone numbers on the same account. have tried multiple times to sign in with my phone number with same email tried a second email and that one even work it’s coming up saying to make sure it’s the right information. Did customer service help at all or is it worth going into a three store? 

[drydenl]

I requested to have my account cancelled on the basis that I am being restricted from accessing my account details unless I provide an additional email address. I do not have another email address other than work which is not for personal use. Three assume I should be able to use my work email, but I cannot, and even if I could, I totally disagree with this approach. I am the contract owner of two accounts and I have one email address. If Three cannot manage this for me I believe I should be able to withdraw from the contract without having to pay the cancellation fee. I have had the unfortunate experience of trying to discuss this with Three to no satisfactory outcome to anyone but Three. The customers must have a voice here and not be forced to create multiple email accounts to fix an issue that clearly came about as a result of their upgrade.

[Debs2311]

100% Agree! I only use one email address and do not want to  use a work one! CRAZY!