Unable to see plan in my account

lmtong23 · 2 weeks ago

I recently switched from Pay As You Go plan to a new Monthly Plan for my number. However, after successfully changing the plan, my 3 account linked with my email doesn't show any plans and the App says my account has been closed.
I am also unable to register a new account with this same phone number.

PeteG · 2 weeks ago

Hello there.

Welcome to the Three Community.

As far as I know, there isn't currently a process the team can follow to change a plan from PAYG to Pay monthly. So it's likely that your old account was cancelled as the website suggests. If that's the case, the team will need to correct the My3 issue by updating the details internally for you. To do that, pop through to the Support Team when you get a chance.

Pete.

Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.