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Conversations

Go Roam usage in Switzerland

New to 3, about 6 months, and trying to get my head round Roaming as heading to Switzerland soon.My understanding of what I have read is as follows:There’s nothing I need to do to activate Go RoamI can use up to 12gb of data before any additional cos...

Jimip by • Fledgling
  • 2322 Views
  • 1 replies
  • 0 likes

Upgrade error - useless customer service

Tried to upgrade online. Passed credit check, agreed terms paid one off fee, system crashed. When I logged back in I couldn't see order. I used chat to talk to Three, was told they coul see order, there was an error and to ring back tomorrow.Rang bac...

SW1705 by • Fledgling
  • 2122 Views
  • 2 replies
  • 0 likes

Bought data pack but doesn’t work

Had a regular data pack on auto top up which stopped renewing so I manually renewed. Can see it’s active but data doesn’t work. Called support and after an hour was told I need to add credit to use data. I added credit a month ago and haven’t used it...

breakbot by • Fledgling
  • 3711 Views
  • 3 replies
  • 0 likes

Travelling to Turkey

I have a galaxy s20 FE it is not e sim compatible. My roaming won't work due to it being our of the EU. My phone is not unlocked and is just on three. What are my options? 

Marie1 by • Fledgling
  • 1292 Views
  • 1 replies
  • 0 likes

Duplicate numbers

Is there any way someone can have been issued a duplicate number? I’ve been getting calls under a different name from sales people. Apparently I’ve registered in a certain area of the country nowhere near where I live, for these sales. They have been...

Sbarr by • Fledgling
  • 1287 Views
  • 1 replies
  • 0 likes

Go Roam charge when data roaming off

I've spent hours today with THREE trying to resolve this. I was in Italy recently and this happened with both iPhones on my account: minuscule amounts of data are shown as being used on my account (total 6.6KB divided over 4 occasions) even though ro...

Bernard by • Regular
  • 7628 Views
  • 5 replies
  • 1 likes