Accounts and services - Get support for Three services

Best solution Incorrect Go Roam 12GB Limit Texts?

I have been in Spain for four days. I received a text after two days to say I had used 80% of the 12 GB fair use limit, and just received another text to say I have used the full amount and will be charged 17p per MB should I continue. The same thing...

Any idea why the direct debits are taken on different days each month?

Hi any idea why one month direct debit is on a different day and date from every other month. I understand if its a weekend but its not. 27th Wednesday 31 Thursday etc etc. I thought whole point of dd is its a confirmed contract charging the account ...

Spend Cap?! £30

Hi, I am in a non-roaming country. I set my spend Lo cap to £30 at 8:43am on 28/07/2023 and got a message three “ Hi there, We've changed your Spend Cap to £30. It's already kicked in, so you're good to go. First you've heard about this? Let us know ...

Fraudulent Account set up in my name and no one is willing to help

I honestly don't know where to turn and I am really struggling mentally now.I had reported to Three back in March 2023 that I received a letter about a new direct debit account being set up in my name and address, which was a shock to me given the fa...

Cant view all accounts in one place

Hi All, Tried logging into my account to view my mobile plan and my broadband plan in one location. been told my the chat bot that three have completed a system upgrade so your only allowed to use 1 email per one account. Surly they cannot force peop...

Best solution Blacklisting Phone On CEIR

My phone was stolen on 29 June and I reported it to Three straight away. My insurance company asked for proof of usage and barring which I requested from Three and they provided. However, the insurance company are insisting that the phone has not bee...

My incoming calls say my phone's off but it's on!

My phone's incoming calls are off but my phone is on

Payment

As I have Received the sim delay and till now I can't access the services that you are providing. So, I automatically stop the payment method. Late but wishing okay I was trying to make the payment method and keep the contract but I am unable!!!!

Always forward or **21* not work

I was trying to enable "Always forward" using the mobile function or using **21* to enable it. But both failed. And, I reached out to customer support. The support told that Three only has the call forward options below and Three doesn't have the "Al...

Samsung Smart Watch Pairing

Hi, been a Three sim only (all you can eat) customer for over 10 years and I'm thinking about picking one of the new Galaxy Watch 6's LTE just released.Will this work? Tried talk through live chat but there's no one available, so thought I'd try here...

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