I have bought a phone on contract with Three, and this was stolen on the 27th August since than I am not able to process with my claim with the insurance company because I am not getting the right documents from Three.
I have contacted the customer service through phone with no success. I emailed the executive office and I had no response I emailed <email removed as no longer in use> it is an email that doesn't even exist.
But obviously I am still paying monthly for the phone... That's really frustrating!
Not mentioning, I am a business customer with two numbers with Three.. But still no shade of the needed documents.
I requested a proof of usage through the phone instead I received an invoice copy that doesn't show the IMEI number of the phone, nor the date of last usage.
I requested on a proof of barring, but I only received an email saying that my phone is blacklisted every time with a new date. No pdf documents attached or my details mentioned in the email. I have even been told to convert myself the email into pdf and send it as a proof of barring. Furthermore, whenever checked the IMEI number of my phone still shows UNBLOCKED!!!.
I have read multiple comments about the same issue. However, the insurance company told me that they have received valid documents from Three customers and they read me through one.
Please, I need to get help with this. It's been more than a month.
