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Continuous Direct debit when contract has ended

Three continues to debit me despite my contract for an iPad coming to an end in June 2024. I went into their store to inform them that my contract had ended, and I took a SIM-only contract in 2024.  However, Three failed to end the contract on their ...

Best solution Faith Restored - Praise & Reward Due

Hi,The survey didnt pop up after a Live Chat session, prior to this I was genuinely fed up with the service I had received. I have Eero, I couldn't access my account online or through the app, I got to the 'one time passcode' stage every time yet nev...

Fraud

Hi, I have recently been frauded by somebody pretending to be from three, the number was 01********* and email address was promotions@threeguk.com, I raised concerns with them because I didn’t recognise the number and they then called me back on an “...

Cafe Nero code didn’t work

I tried to use the £1 coffee at Nero this morning and the QR loaded but everytime I scanned it the price stayed the same. Tried it about 10 times. The man on the till said to refresh it which I did but it still wasn’t working, ended up having to pay ...

Rhianneh by • Fledgling
  • 764 Views
  • 2 replies
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Can not access Ipad account

I have a mobile with 3 and an Ipad . I can no longer access the Ipad account to cancel it. Live chat states the mobile number for the Ipad is registered to a different and it wants to send a passcode when i try to register it with an email … but Ipad...

Gemz by • Fledgling
  • 583 Views
  • 1 replies
  • 0 likes

Best solution Contract Ending Don't want to continue

Hello, I have a contract that is ending on 25th may 2025 and I would like to end this contact instead of auto-renewing it. Also, i want to keep my Both Number.Please let me know the process or you need any other information.

P14 by • Fledgling
  • 1557 Views
  • 2 replies
  • 0 likes

Fault with switching settings through the app

Switching adult content off through the Three app doesn't work. You may get a message saying "Settings Saved" but no confirmation SMS ever arrives. The only way to switch off adult content successfully and receive a confirmation SMS is by logging in ...

Anonymous by • Not applicable
  • 1325 Views
  • 4 replies
  • 1 likes

Order cancelled

Got an email from three to say my order has been cancelled even though it originally said it had been accepted and would be delivered tomorrow. A number had phoned me once yesterday whilst I was at work and then tried early this morning too. I had no...