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Conversations

Card verification issues

Just wondering if anyone else is experiencing these “technical issues” when trying to do the card verification for a phone contract.I am trying to purchase an iPhone 16 pro max and have been through the credit checks etc… but has come to do the card ...

BradW96 by Fledgling
  • 4273 Views
  • 20 replies
  • 2 likes

Best solution Bill

Hi I have an overdue bill I will be paying on the 11th this month

Karlbg89 by Fledgling
  • 948 Views
  • 3 replies
  • 0 likes

Overdue bill

Hi can anyone help my app & the website says I have an overdue payment but direct debit has left bank on 25th of March,  just want to know if anyone else has had this issue thanks for any information   

Nic_74 by Fledgling
  • 716 Views
  • 2 replies
  • 0 likes

Best solution New phone

I’ve just upgraded with a new phone. How do I transfer all data from my old one to the new phone and can keep my number. Thanks. 

Imac by Fledgling
  • 2560 Views
  • 3 replies
  • 0 likes

Issue with data pack

Normally I do an auto renewal data pack.. missed it this month so bought one through my three. 60gb auto renewal. i cant see it’s active on my account atm.. states “You have no allowancesYou'll pay UK standard rates.” And isn’t active on allowance sc...

Kevmufc5 by Fledgling
  • 1425 Views
  • 3 replies
  • 0 likes

Best solution Caffe Nero New Style QR Code since 7th April 2025

There has been a refresh and update of the Three+ app and I have updated it as at 7th April 2025. This is in addition to the new £1 Coffee elsewhere promotion. However, when generating the new QR code for Caffe Nero, I can successfully generate a new...

Best solution No cafe nero code

The cafe nero reward has disappeared...how come? There seems to be some other £1 coffee code but for places I've never heard of and aren't anywhere near where i live. Please tell me cafe nero isn't going for good

Eray by Fledgling
  • 5441 Views
  • 12 replies
  • 1 likes

Usage history on PAYG

I used to be able to use the Three app to see all of my calls, text, data and ThreePay usage. I can’t see how to do that anymore? It’s a PAYG SIM. I’ve tried the website too and also can’t find the details I used to be able to see. Has access to this...