Voicemail not working - people can't leave me messages

[JBF]

Hello, I can call my voicemail by pressing 1 and I get a message that I don't have any messages. But if anyone calls my number and I don't answer, they get a recorded message which says "the person you wish to leave a message for cannot be identified". And they are not able to leave a message for me.

Anyone else come across this? Any suggestions on how I can get my voicemail working again would be greatly appreciated!

Thanks,

Jonathan

[JBF]

(Sorry, I think I should posted this question in the network section and I can't work out how to move it now!)

[KateS]

Hey @JBF,

It sounds like your voicemail may be deactivated, if you pop through for a chat with our Support team, they'll be able to activate this for you.

Let me know how you get on.

Thanks,

Kate