You are not authorized to change the services.

[Rabkerr]

I can login to the My3 App but can't top up my PAYG. I can see existing allowances but get message 

"You are not authorized to change the services. Only the account owner is allowed to perform changes.'

Anyone had this issue and got it fixed.

Online chat say they have updated my email address twice but that hasn't sorted it.

[Nofear2873]

How did you resolve this?

[Nofear2873]

I'm having the same issue and I have spoken to loads of people and getting no where with it I hope they sort this issue out and if you had it sorted can you say have you fixed it.

[JonathanB]

HI @Nofear2873,

We can't view customer's online accounts from here, but it sounds like you may be logging in as a contact or user, rather than the account holder. I'd recommend to check with customer services if there's more than one email registered to the account, and ask them to help set your correct details as the primary account holder.

Thanks,
Jonathan

[Dumitru]

I have same problem and really annoyed of having to waste my time every time I need to make a change. Three network and their customer service have no clue how their app or network works. Just cant wait to leave them.

[12111]

I’ve the same issue!!!

[Jat]

Did you get the issue fixed? I have no confidence in the support team!

[Kwes20]

Hey, did u manage to fix the issue? I have the same problem 

[Cxdxdxx]

Same issue. I've been in to store twice. Changed my email. Tried online chat. Commented on fb.

Ive got 3 contracts with these guys (mine and my kids) I think it's time to give up and go to a better phone company. 

[Tezza51]

As can’t even log in here without changing to Tezza51 instead of 50 . I got through to try and change plan again yesterday and when I logged on ( only allowed to view ) my account I noticed my date of birth had changed so I went onto chat to ask for it to be corrected and told yes we can do that , post your proof to us ( birth cert / drivers licence ) when I said no you made the mistake when I was told to change email address and had to give operator my date of birth , which he must have entered in American format ( month / day ) . So I then asked for a pac code and then surprisingly was disconnected . So I sent a text for pac code using American format for my d o b and got a code . After 25 plus  years I have left 3 as have ran out of patience .