on 09-22-2023 04:00 PM
I like many before me cannot get an email with a DPD return label in order to return equipment within first 30 days as allowed under the terms of the contract, Does such a thing exist? If so, does anyone know the address in case I have to arrange this myself;f and incur costs in order to end this nightmare!!
Can anyone help? Please!
Solved! Go to Solution.
on 09-24-2023 09:18 PM
I wonder if @JonathanB can help ?
2 weeks ago
@JonathanB I am desperate for some help with returning an item to three. Can you please support me. I've tried using the online chat on 7th Oct, 17th Oct and 21st Oct. Was told I would be sent a jiffy bag which didn't ever arrive. So I called the business care team on 23rd Oct and again at 8:30am today and was told that they don't send Jiffy bags but would send me a DPD QR Code. Again this hasn't arrived. I am at my wits end now and so frustrated with Three, I am also being charged for services I have never received. I think court is my only option as no-one seems to be able to help me and it is having financial implication on our business.
on 09-27-2023 05:57 PM
Is there anything that you can do to sort out this returns' fiasco please ? There are about three threads on it, numerous customers involved and it is certainly costing Three further customers.
I am keen to try Three 5G Broadband but I am certainly not going to do so until all of the issues around VPNs, returns if there are problems and the like are sorted !
on 09-27-2023 10:59 AM
Do you know what the return address postcode is?
I sent back using their jiffy bag and they claiming not to have it and I got a stack of postage reciepts?
on 09-27-2023 04:00 PM
Ingram Micro Services Ltd, Communications House, Vulcan Road North, Norwich, NR6 6FE.
on 09-27-2023 07:31 PM
Thank you, I got the reciept for Ingram and have ended up raising a compliant with the ombudsman.
on 09-28-2023 07:26 AM
If I find myself in same position I am taking Three to the small claims court to get compensation for all the time, inconvenience and stress caused by Three’s poor customer service in such matters.
on 09-20-2024 01:42 PM
Hope your case went well,
on 09-26-2023 01:40 PM
Good news label received and router on its way back. It's restored my faith. It's a shame I had to go through this experience simply to return an item to Three.
Thanks for your intervention, but surely there are lessons to be learnt on the returns side. understand customer retention is important but so is customer service/experience surely.
on 09-26-2023 08:23 PM
Tagging @JonathanB so that he can note your feedback regarding "...lessons to be learnt on the returns side".
