5 G Home Broadband - DPD return label

[APC1956]

I like many before me cannot get an email with a DPD return label in order to return equipment within first 30 days as allowed under the terms of the contract, Does such a thing exist? If so, does anyone know the address in case I have to arrange this myself;f and incur costs in order to end this nightmare!!

Can anyone help? Please!

[AdeleatMiles]

@JonathanB I am desperate for some help with returning an item to three. Can you please support me. I've tried using the online chat on 7th Oct, 17th Oct and 21st Oct. Was told I would be sent a jiffy bag which didn't ever arrive. So I called the business care team on 23rd Oct and again at 8:30am today and was told that they don't send Jiffy bags but would send me a DPD QR Code. Again this hasn't arrived. I am at my wits end now and so frustrated with Three, I am also being charged for services I have never received. I think court is my only option as no-one seems to be able to help me and it is having financial implication on our business.

[23James23]

I am in a similar position ii am out of contract but they won't let me return the 5 G Router if I stop the payments it will just go down on your credit file then you struggle to get a further phone contract at my wits end dealing with this company 

[PeteG]

Hello.

That's not so good. I'm unsure why the email wouldn't be arriving. Have you tried requesting that the team just send you out the return packaging by post instead? It should avoid the issue of the email not arriving. 

Pete.

[Avondale]

@JonathanB 

Is there anything that you can do to sort out this returns' fiasco please ? There are about three threads on it, numerous customers involved and it is certainly costing Three further customers. 

I am keen to try Three 5G Broadband but I am certainly not going to do so until all of the issues around VPNs, returns if there are problems and the like are sorted !  

[hangry3]

Do you know what the return address postcode is?

I sent back using their jiffy bag and they claiming not to have it and I got a stack of postage reciepts?

[APC1956]

Ingram Micro Services Ltd, Communications House, Vulcan Road North, Norwich, NR6 6FE.

[hangry3]

Thank you, I got the reciept for Ingram and have ended up raising a compliant with the ombudsman.

[APC1956]

If I find myself in same position I am taking Three to the small claims court to get compensation for all the time, inconvenience and stress caused by Three’s poor customer service in such matters.

[Furious]

Hope your case went well,