- Order by phone: 0800 033 8006
- Blog
- Coverage checker
- Store locator
on 14-06-2024 02:17 PM
Hi All,
Three people on the phone recently convinced me to upgrade my previous Three broadband router to this new one and I have had nothing but trouble!
The network appears on both my printer and tv, and the password is entered correctly on both, but they just say connection failed every time! My printer gave me a handy print out (https://ibb.co/TqzSLht) saying that the authentication method my router was using isnt supported on the printer? I cant see any settings for this in the 192.168.1.1 settings page. Any ideas?
I have changed the APN to manual and IPV4 only as I couldnt access the work VPN. My printer connected fine to my previous ZTE router that Three provided.
TIA!
on 21-02-2025 11:04 AM
I recall having a device with similar issues - it turns out that it didn't like having 5GHz and 2.4GHz networks both with the same SSID. I created a guest 2.4GHz only network and then it would connect fine.
on 17-06-2024 12:02 PM
I had some devices that would not connect. They would connect to the guest network so they used that. You might have to enable the guest network - I can't recall.
14-06-2024 03:46 PM - edited 14-06-2024 03:48 PM
Temporarily turn off router security - do things then connect?
If so - choose an alternative to the security method previously used on router.