5G Broadband dropouts

[MacDavidson]

Hi folks,

So I got Three’s 5G broadband and get great speeds, with great coverage around the house. But at various times each day (for no apparent reason), it just disappears from being available as a wifi device for around 10 minutes, or until reset. The Mac connected by CAT7 cable is unaffected, and all lights remain as they should.

I’ve positioned the router in various places, tried changing the APN from 3internet to three.co.uk, and reset several times. 

Am I doing something wrong? Should I have 2.4 and 5 GHz on at the same time? 2.4 GHz is slower, but I need that for the smart gadgets in the house, but speed is what it’s all about…

Thanks in advance for your time

[Embru]

I have put the problem on twitter with link to this website. Maybe If more people will complain about it there 3 finally will resolve this problem 

https://twitter.com/andrzej_e/status/1630640882117427209?s=19

[feersum_endjinn]

Anyone reading this, please could I implore you to tweet Three at https://twitter.com/ThreeUKSupport?s=20

This is absolutely ridiculous that 6 months on their customer support is still clueless about this issue. 

[gazzaman2k]

the zyxel nr5103e that i got hasnt dropped connection for 8 days and 8hours this is the solution either the zyxel modem or roll back the zte's to b09 firmware!!!

[TC64]

I bought own zyxel NR5103E to test and 24 hours no issues. So we know that it's the ZTE firmware 100%. Was having daily loss of internet 4 to 6 times a day.

[Embru]

How long it will be investigated by 3? It took you already over 4 months... it is unbelievable how you treat your customers... 

[JonathanB]

Hi everyone,

@5Ghub_house, has shared a potential solution on another thread: Re: 5G Hub ZTE MC801 B12 update - Three Community - 6773

From what they've shared, they've not had any drops for about a week now, but it'd be great if some other affected community members could give this a try too. Please let us know if you try this, and what the result is.

Thanks,
JonathanB

[TC64]

Dropouts were ongoing 4 to 6 times a day still.

I purchased a second hand zyxel NR5103E router. In 24 hours not one issue. So it's nothing to do with tower cells and is the firmware in the ZTE mc801a. I did notice posts with the same issue on the zyxel NR5103E routers a few months back on older firmware, but great now. So hopefully three will fix the ZTE router issue.

Also Jonathan, any chance I can return my ZTE router and get some monthly discount because I'm using my own router?

Thanks.

[RayRay]

Hi,

Any update on this it's costing me money now this situation as my hive heating hub is connected hard wired to the router and when it keeps dropping out it doesn't reset itself and the heating controller loses connection with internet servers so the program goes all over the shop and my heating is coming on at random times!!! I'm getting very angry with this situation as three won't listen and it's costing me money now!

[TC64]

Tried the setting for ipv4 only. No difference in drop outs. 

[RayRay]

I'm also getting the same issues with my ZTE MC801a router with the B12 firmware update. Constant dropouts, near impossible to work from home. Been in contact with Three complaints but was told they don't have the Zyxel router to send out which seems to fix other people's issues. All they wanted to do was pass me onto sales to cancel contract and take out a new one with a new router! So frustrating 🤯