Broadband – Get support for broadband related queries

Internet down

Home Broadband down for 4 days now HD7. Any news on reconnection?

I want to use my own 4G LTE Mobile Router

Hi, I'm thinking of joining three and wondered whether I would be allowed to connect my own mesh router without speed restictions or will I need to have a badged three router?

DNS fails after 30 hours & daily scheduled restart stopped working

Hi, I became a new customer around the end of June 2024. I have Three Home Broadband with the supplied Three ZTE MC888 Router / Hub.Since around 4 days after day one (back in late June), the DNS has stopped working and the Hub requires a restart to r...

Internet issues Gosport PO1* ***

Internet is barely connecting and when it does, the speed is non existent. It's so slow we can't even run a speed checker as the internet page won't load. This has been like this for a week or 2 now. When is something going to be done?

that little flashing blue light...

New customer. Just received my 5G router this afternoon. A4 paper telling me sim is pre-installed. So unpack, place it, plug in - and switch on - and here we go green flashing light.... to solid green, red internet and flashing blue signal light.Chec...

ABYSMAL SPEEDS ON THREE 5G Home Broadband

Hi I have had the Three branded original Zixel Router the chunkier one for over a year and the speeds we are getting are a complete joke, I can use someone else’s Wi-Fi 60 metres away that’s on BT Standard broadband and I get 5 times the speed.When I...

Trying to cancel home broadband

Just want to cancel contract. Is that to much to ask.

Zyxel NR5103E - Static IP on internal devices HELP!!!

I’d be really grateful if someone could help with this because it’s sending me absolutely nuts!!! I have a Zyxel NR5103E router and it seems I can no longer set a fixed IP for anything added to the network. I just get this error. Warning: Need to dis...

No internet

Hi, I've been without broadband since this morning. The website states that there is work happening in the area (south Birmingham). Any idea when it will be resolved?Cheers

Best solution Home Broabdand - devices drop out

A couple of my devices - smart TV and mobile - continually suffer from the signal dropping out.It's a small flat I am in and the app states "Excellent" signal. I have tried resetting router, resetting devices, hard resets etc but the problem persist...