Broadband – Get support for broadband related queries

My daughter has damaged my 5G home hub device. Is there a way of getting a replacement?

My daughter has damaged my home hub device can I get a replacement? I am under contract with three and everything was working fine so no problem with the signal. She damaged the area where the power source connects to the home hub, is it possible to ...

Three 3 refuse to accept my contract termination - illegal?

So my contract ends in early July 2024. Tried to tell them on the 13/05/24 I want to leave on the contract end date on 5/7/2024, so at the end of the 24 month contract - so no early termination charges incurred.Easy enough you would think.....No, cu...

Daily drop outs (signal but no throughput)

I have a NR5103e(v1) with a 5g Home Broadband contract. I am experiencing pretty much daily connection drop outs where the router will say it's still got signal but no device connected gets any throughput (ethernet or WiFi). If I restart the router i...

Outage or faulty Zyxel?

Late last night (11/5) my router appeared to drop the 5G connection and I was without service for a while. My phone reverted to 4G data on my phone carrier and I haven't been able to connect to WiFi since. Oddly wired connections are working and the ...

Cannot connect Blink Sync Module (Gen 1) to Zyxel NR5103E 5G Hub

I have a Blink camera system, the Sync Module is Gen1. (the one on the left: https://support.blinkforhome.com/en_US/using-your-sync-module/sync-module-reqs)I switched to Three 5G from BT. I tried to reconnect the Sync Module to the router it says "pa...

Please help - Three charging me for 5G Router that I have returned

Hi,I am hoping someone can please help me. From searching this forum it appears that I am not alone. I cancelled my 5G Home Broadband on 31st January 2024. I was on a rolling month contract which ran until the end of February and closed on 1st March ...

No Home Broadband service in NW3

I have been a 3 Home Broadband user for a number of years, and for the most part have been happy with the service.For the last 3 days we have had shocking service (low speeds, network dropouts). Today we cannot connect to the Home Broadband service a...

Looks like you are using a vpn

I have just recently got 5G Home Broadband. Strangely when I try to access certain things like my 5 TV channel on a Google Chromecast. It says it looks like you are using a vpn when as far as I know I'm not. It's just the Three 5G broadband. Why is t...

How to restrict remote access to a specific IP?

I have had the three router Zyxel NR5103ev2 for a while now and am very happy with its performance. I have a PC sat on the LAN which I require to administer remotely using SSH.I have some understanding of what I need to do, but can't for the life of ...

Poor TV connection and lag on loading web pages 5g home broadband

5g broadband constantly stops working on my 2 TVs. Shows as connected but no internet. Have to go on the app and switch between wan and lan to get full connection. After a couple of days does the same again. Also big lag on loading up web pages on ph...