5G Broadband dropouts

[MacDavidson]

Hi folks,

So I got Three’s 5G broadband and get great speeds, with great coverage around the house. But at various times each day (for no apparent reason), it just disappears from being available as a wifi device for around 10 minutes, or until reset. The Mac connected by CAT7 cable is unaffected, and all lights remain as they should.

I’ve positioned the router in various places, tried changing the APN from 3internet to three.co.uk, and reset several times. 

Am I doing something wrong? Should I have 2.4 and 5 GHz on at the same time? 2.4 GHz is slower, but I need that for the smart gadgets in the house, but speed is what it’s all about…

Thanks in advance for your time

[TC64]

Hello JonathanB,

I suppose there must be some common factor for those affected. I'm using wired devices such as Nas drives, and PC. Using WiFi for standard stuff and ring alarm and blink CCTV. Are some of the affected using only WiFi? Is it related to certain postcodes? Mines BD22 . Specific batches of router? I renamed my WiFi broadcast name.

Can three not swap out some routers and then test them?

[Gagandeep]

Hi @JonathanB 

I think most people would be interested in some kind of solution, even if it means exchanging their routers for a different device. Is there any way for us to do this with a minimum of headache - i.e. not wasting ages on the phone going through "troubleshooting"?

As for issues / looking for ways to recreate the problem, since the B12 firmware push there are plenty of similar stores here
(https://www.ispreview.co.uk/talk/threads/zte-mc801a-review.37993/page-95)

Mostly the same these - loss of internet connectivity, router then needs a reboot either manually or from the web interface to restore connections.

I hop there is some progress soon.

[Gagandeep]

Hi again all

I am now at my wits end with this router randomly dropping connections. I thought it was bad enough that bridge mode stopped working on B12, but the dropouts are really getting on my nerves.

Does anyone know of a way to directly contact 3 to discuss replacing the device as opposed to wasting my time with standard customer service?

Shameful that there has been no acknowledgement of 8 pages of concerns. Then again, what ISP seems to care these days.

[bethanrex]

I am also still getting consistent dropouts. Had about 4 today!

[Hovertree]

Just to say, I'm still getting dropouts here where downloads stop completely. Rebooting the router fixes the problem, at least until the next dropout.

[TC64]

I have had this issue for around 4 months now. Tech support never gave me any feedback after reporting it by phone. Jonathan is the only one I can see handling this. It's frustrating but at least we are mostly working. I do think it is time they select some of us to have our routers firmware upgraded our downgraded to test before doing a country wide push of new firmware that may cause worst issues.

Once things are back to normal I will be disabling the auto update for firmware and research a few months before I allow a new firmware update.

It is very concerning that three cannot replicate the fault. At least over the past few months more users have confirmed the same issues. I was only the second in this thread to report it.

Let's hope we have a resolution soon.

Terry.

[feersum_endjinn]

@JonathanB it's been 2 weeks since your last response. What is ZTE or Three doing to fix this issue? 

[BadTimesAhead]

Forgot to add, it's only on PC I'm getting these issues. On top of not getting push notifications on my phone. 

Truly bizarre. 

[BadTimesAhead]

NR5103E drop outs here, version B12, hub only a day old too. Want to give this a week before cancelling this contract as not up to use. Can't even play an online game without connection crapping out on me, despite getting 200mb+ download and 150mb+ upload...

[russdaz]

That could be NAT issues, in default I have noticed its connects NAT 3, which is unstable for gaming you really need NAT 2 settings.