on 01-12-2023 11:11 AM
I got this 5G router back at the end of November 2022 on a 1 month rolling contract and from day one it drops the connection 4-5 times a day when i'm working, on all devices, and I have to browse to the router web page, disconnect and then reconnect to get it going again. With working from home this is a constant nuisance as you can be mid-call with someone. Reported the issue in December and was told to reset router, made no difference, left it as I was off work over Christmas and it was no big deal, I could reset it from my phone when netflix went down on the TV. Rang support again there today and they said it sounds like a faulty router, but since I am on a rolling contract they can't send me a new one, is this correct, seems bizarre? Also, any support pages here don;t list this router, all huawai routers.
on 10-04-2023 11:05 AM
this has been happening to me for months also. Three support basically said I can leave if I don't like the service, and didn't offer a solution. It basically sounds like either a software fault on the router, or a capacity problem with the network it's self, and when it reaches capacity it bumps some users off, so a reboot gets you back on.
on 09-28-2023 09:46 AM
Firmware b15 router continues to drop 5g, has anyone had any progress?
This device is not fit for purpose
on 08-17-2023 04:01 PM
i'm still waiting for an answer, still getting dropouts each day B15 ZTE firmware, with "superb" 5G connection ( according diagnostics)
on 06-04-2023 09:57 PM
Suffering from the same. Is there a fix yet?
on 07-05-2023 10:14 AM
ive also got a new contract ( had to cancel and re-apply zzzzzz took ages) to get the £20 per month., and a new ZTE “faulty” modem !
lots of internet drop outs that customer ( non) service put down to work on the local mast 5G signal always good. ( internet re-appeared minutes/hours later each time)
now i find its a zte modem failure, a reset re-connects the internet.
when will this get fixed ?
on 06-05-2023 05:22 PM
I haven't heard anything.
There are a few workarounds circulating on the wider forum but no official solution
on 05-04-2023 02:09 PM
Still no solution forthcoming it seems as no-one from Three Technical Support is responding to our cries for help.
Just swapping out the ZTE for the Zyxel is the quickest and cheapest solution isn't it?
Saving a lot of software bug fixers time....
on 07-05-2023 10:25 AM
from my experience negotiating the non-support lines, they are not aware if the problem !
ignoring it does not make it go away!
on 04-26-2023 10:57 AM
My 801A supplied March 23 has firmware version 0B15 and drops the 5G connection at least twice per day.
Is this issue still being addressed or has it been abandoned??
