Broadband

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Best solution 5G Router Return - Packing

I'm cancelling the 5G backup service I've had and obviously have to return the router. Trouble is i can't find the original packing. Has anyone else returned a 5G router without the original cardboard box / packing? I'm concerned I may be billed extr...

This can't be for real?

This has been my 5G home broadband speed for the last few hours....are there known problems with the 5G service? It was great for the first three months I had it and now it is either really slow or needs a total reboot once every 24 hours.

Screenshot 2023-11-01 at 22.20.02.png

None sending of return lable for 5G modem

Hove been having increasing drop out problems with my 5G modem. As I am deaf and my wife is blind we have many of our systems linked on our lan to controle things such as lights, heating etc. When broadband drops it means not only disconnecting modem...

Terryt by Fledgling
  • 997 Views
  • 2 replies
  • 0 likes

Best solution 5g Router won’t connect with sky puck.

My aunt has a 5g router and it works perfectly with every device apart from one her sky puck. Well that’s the case for the last 3 weeks anyway, before that it worked perfectly fine with the sky puck, now every time I try and connect it to the sky puc...

MrMWB by Regular
  • 3074 Views
  • 5 replies
  • 0 likes

Three broadband return bag did not arrive

@JonathanB @ My three bags did not come so I cannot return my broadband device. Since I did not have good reception in my zone, altough there is 1 year left in my contract the help line told me that the fees would be waived.Can you please help me?Als...

gavci by Regular
  • 3799 Views
  • 17 replies
  • 1 likes

New Home Broadband NR5103E

New three home broadband running on NR5103E, not able to get any 5g signal while my poor pixel 6a has no issuesLooks like Three keep sending faulty routers.RSRP-NSA    -150RSRQ-NSA      48SINR-NSA        40Hours on the phone with customer service did...

bluesql by Fledgling
  • 1074 Views
  • 2 replies
  • 1 likes

5G Home Broadband - Speeds throttled to 4/5mbs

I recently (and now regrettably) took out Three's Home Broadband, and have the Zyxel router.Up until Friday 27 October I was getting respectable speeds, which have since been throttled to 4-5mbs, maximum 10 mbs. I spoke to the social media webchat te...

5G broadband router

My 5g ZTE router needs constant resetting, when it works, it works well, I need to reboot it at least 2..3 times a day which is fine. But some days it go so bad that it needs rebooting like every 5 minutes which is crazy. I can't have online meetings...

Axel006 by Regular
  • 3224 Views
  • 7 replies
  • 1 likes

Best solution Spotify Login blocked by router

Hi,I'm on Three mobile broadband using the Huawei 4G B535-232 router. Recently, I've noticed that I can't log in to Spotify on the mobile app. I know it's a router issue as the issue is not present if I use a different WiFi network. I read that the r...

Haven't received returns bag for 5G router

My contract is coming to an end in mid-november, so I called and cancelled it in mi-october. The cancellation was accepted, but 14 days later I have not received a returns bag, just an email asking me to return my router. Is there not a simple way to...

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