Broadband – Get support for broadband related queries

NR5103EV2 Not getting IPv6 address

Hi,I got the 5G broadband with NR5103EV2 hub last week, I’ve had it connected to the network since and haven’t got an IPv6 address on the cellular WAN.Is there anything I can do to get an IPv6 address? I’m currently using the “3internet” APN.

Since Fridays outage poor connection

Since Fridays outage my internet speed has gone from sometimes getting speeds of 500 to 600 to if i'm lucky briefly getting 100mbs. Most commonly getting about 20mbs sometimes a lot lower Have factory reset the router and made no difference and put t...

5G Hub Home BroadBand issues

I have had a 5G Hub for 5 weeks and not managed to get a single MB of use out of it. The call centre provided a replacement hub after 2 weeks, then they keep saying to pull the Sim out and put it back in but the Hub sas the Sim isn't recognised and t...

Help for a school

Hi there. I am the headteacher of a large secondary school that has had to close a significant part of the school due to a structural issue. I have 1000 students who are unable to come into school and we are having to return to online learning. A ...

Massive speed drop after 5pm

I've been a three 5g home broadband customer for ~2 years now. I've had my problems but it's always been fairly decent... up until about a month ago.We had a day where we could only get the slowest ~3-4mbps) download speed but it turned out there was...

Three 5G Home Broadband: No 5G and slow speeds for more than a month

Hello, a month ago there was an issue in my area due to works in a mast and for more than a week we were left with really low speeds to the point of making impossible to work from home at some times.Since then, according to Three Network Status Check...

Ps5 not connecting to the internet

About 3 months ago my Ps5 stopped connecting to my internet even though every other device connects and works to the internet. I’ve read multiple other posts about this and have tried changing dns settings but it still doesn’t work. Can somebody plea...

Regrets

Major regrets joining three. Never had a problem with Vodafone ever and virgin media for broadband was great if it went down we knew prior. Then my husband decides to get the3 box whilst I was away and it's been uselesssince. Upstairs is so weak and ...

Router allowing all inbound IPv6 connections

I have a ZTE MC801 router with Three's 5g home broadband. I was recently attempting to allow external access to a service on my LAN, and noticed that it was already accessible over IPv6. After some investigating, I checked with a port scanner and it ...

NR5103E with Firmware: V1.00(ACBJ.0)b14 no 5G connection

I've got the NR5103E with Firmware: V1.00(ACBJ.0)b14 and get no 5G connection whatsoever.I've had Three replace both the sim and the router and this has not resolved the problem.Putting the sim into an iPhone 13 gives 5G connection in the same room a...