Broadband – Get support for broadband related queries

Need help buying a 5g External Antenna

Hey, I've had Three 5g Broadband for almost 2 months now. Don't get me wrong, I love the speeds, however, I know that this is not the full potential for 5g. I am satisfied, but what's stopping me from going further? I'm getting around 20ms ping times...

Broadband 5G been at 1 to 4 Mbps for weeks, Eckington, Sheffiefd, anyone else getting the same

Web site say repairs to mast however, would have thought repairs wouldn't take this long

Intermittent security errors

Using Three mobile broadband, From time to time some sites such as YouGov give me an SSL error instead of the requested page. Once I get one of these, retrying the request never works but if I connect to a different ISP (e.g. by conecting my laptop ...

New 4g hub b535 333

Received my new Three 4g hub B535 333 yesterday, plugged it all and no Internet the network status light is constant red , have tried the usual turning off and on and unplugging but no change

PSN PS5 - Fifa disconnects on Three 5G

I moved from Vodafone Fibre 67Mb line connection to Three 5G. In terms on speed and connectivity. Ive not had any issues really. It works just as expected at around 350-500Mb download speeds. However, when i play PS5 online, i am having issued with...

5G Home Broadband not working

Signed up for the 5G home broadband yesterday lunchtime via the website and the router (NR5103E) was delivered this morning at 10am. Plugged it in but can't get online. The blue signal bars flashes which looking at the guide means 'No or invalid sim ...

5G Home Hub just delivered, no internet (red light)

Hi, just got my hub today, popped the sim in and plugged it in but the Internet LED is red. I spoke to Three who said this is normal and i need to wait between 4 and 24 hours before it will work.Is this normal? It literally says on the packaging that...

ZTE MC801A slow speeds and dropouts

Hi,I've been with three for around 8 months and chose it because at the new property i don't have the option of high speed which I'm used to, but I was impressed how good it was to begin but for around 4 months, its been really slow and we've worked ...

Best solution Home broadband

Hi everyone I have a solid 5g connection to my phone but my zte router keeps dropping the 5g I know there is work in my area but why would it only effect my router many thanks.

Best solution NR 5103 IPV 6 or IPV

Should the router be set to IPV 4 only or 4 and 6