6 Months of Poor Service

[Caph]

How long are we expected to put up with terrible service? For 6 months there have been issues with my local mast according to three's status page. I'm paying for a service I'm not getting. Last night my download speed on 5G was 0.04mbps. I would be better with a US Robotics Sportster 56K dial up modem from the 90s.

 

[Avondale]

@Caph 

I wonder whether one of our moderators - @JonathanB or @JohnD - can shed any light on what is going on in your area ? 

[Caph]

That would be great if they could. Like I say, I don't mind the odd fault here and there, every network experiences that, but 6 months where they just update the same fault message every day without giving any sort of ETA for a fix (and maybe I'm being hard on them here, but it also covers their tracks by hiding how long the problem has been happening - it constantly looks like the fault started less than 24 hours ago) is not acceptable. Every morning it goes back to an acceptable 50mbps. Not a patch on the 300mbps I was getting when I first joined but perfectly acceptable for me. The only problem is I'm at work through the day so I need to use it in the evenings when some nights it is completely unusable.

[Caph]

Another night of truly abysmal service on the the three 5g home broadband router. How can they justify charging for this service. It was fine for the first few months then the status page changed to:-

We’re fixing an issue with our network in this area

We’re sorry for any disruption you experience. Our engineers are working on masts nearby, which means the rest of our network is handling more traffic than usual.

I don't mind experiencing some problems now and again, but over 6 months of this is utterly ridiculous.

Through the day it is usable but at night it is a joke.

 

[Avondale]

@Caph 

You have not told us much about what service you are on, but have you tried a different combination of hub or 'phone, SIM card and location ? That will help to narrow down if you have got a defective hub or 'phone, if a SIM card swop might help, or if your issues are solely down to the mast ? 

Did your 5G download speed dip six months ago, or were you a new subscriber then ? Have you ever had good 5G speeds with your current kit ?