Broadband – Get support for broadband related queries

Telford mast TAW124

Hello,A mast has been recently installed near our house.I am wondering if there is any information of when it will be activated?Any advice appreciatedThank you

Wifi calling intermittent. Using 3 mobile broadband

Hi, in the last few months we have been having an issue with our WIFI calling not working intermittently. Its has worked fine before this since we got the broadband 18 months ago. We have 2 phones, one Apple and one Samsung device and are on the late...

Getting consistent coverage from my three 5g hub

When using my hub I get great coverage in the room it’s based, circa 500mps but this plummets in other rooms to sub 30mps. I’ve been advised to use a mesh system but my existing deco one is restricted to 100mps and keeps dropping in and out.ive seeen...

ZTE MC801A 5G router - cannot change Host Name on some devices in the Wireless Access Device section

In the Wireless Access Device section where it displays a list of the WiFi and LAN connect devices you can edit the name of the device to make it more meanful. I have 15 WiFi connected devices and have successfully entered/edited the names of 13.Unf...

End of contact query

My broadband contract is due to end and i dont want to go into another contract. Will It be automatically renewed ?

Best solution Using the wireless 5G home hub to make and receive calls

I have discovered that it is possible to connect a normal landline phone to my 5G home hub router (ZTE888) to make and receive calls. As it is a DECT phone, I can then have multiple extensions, giving me the multi-room equivalent of the land line se...

being charged for cancelled wifi

i cancelled my wifi in september in the cooling off period. they never sent a bag until around last week and i returned it. but they still billed me £21 for it even though i couldn’t physically send it without a return bag. i spoke to support but the...

Absolutely terrible service

If anyone is reading this that is considering switching to three broadband, DO NOT DO IT.the customer service is terrible, internet constantly drops out and download speeds not what was advertised.

sign up for 2 year plan if on month-by-month plan

Hi,quick couple of questions - i am using three broadband on the month-by-month contract free plan as wanted to test the quality of service and reliability in my area.1. Am i still able to sign up to the cheaper 2 year plan (which gives me 3 months f...

Best solution New V2 router, use old SIM?

Hi, I am an existing customer using NR5103E router, after calling 3 on Friday I today received the new V2 version but there was no SIM included so I took the sim out of the old router and placed in the new one hours ago but internet light is still re...