Broadband – Get support for broadband related queries

5G slowed from 800 to 80

Had ZTE801 for almost a year. Regularly had 79db signal and gives 800Mbs. Which incidentally my phone still does.Few weeks ago started doing from 800 to 80. A reboot and it's back to 800. An hour later back to 80-100.A week ago it's at 80 and rebo...

Best solution Blue Network light on router

A month or two ago I signed up for Three’s 5G home broadband deal and I have a white router with 5 LEDs down the front which, when working, are all whiteIntermittently the middle light (marked Network) goes blue and I have virtually no service, almos...

L2TP VPN Connection being blocked

Hi, So i have the ZTE MC801A Router. I have to use an L2TP VPN to connect to a particular project. I have used the router to work on this project about 3-6 months ago, but this week every day i've tried it will not work. It works for everyone els...

Hi im trying to reply to a post but i cant,anyone know how i can? So ive had my broadband for 7 days

Hi so I started useing 3 broadband around 7 days ago now and every evening although the router has full signal ect it won't connect up to any device.It works fine during the day but I should not have to keep doing a reset everyday so I can use it in ...

Best solution Home Broadband blocking some wired & wireless devices

Hii have been having issues for the last few weeks with my 5G Three home broadband. Our phones, tablets and a laptop are all connecting to the hub and getting internet access without issue but the Nintendo Switch is showing a connection to the router...

5GHZ network disappears on Zyxel NR5103E

A new issue has started appearing. Every few days my internet connection dies completely and only a reboot of the hub (Zyxel NR5103E) will bring it back to life. About 50% of the time I have no 5ghz wifi until I reboot a few more times. It always giv...

Home 5G dropping out

I recently upgraded my home internet to the 5G ZTE, and am constantly having to restart my router despite all the lights being white, strong signal etc. Three technical support cant help much beyond turning off and on, and I’m getting incredibly frus...

Slow 5g Router Speedson both Wifi and ethernet.

Hello.I've just recently got a 5G broadband Zyxel router and it is running very slow on speeds. The fastest I've experienced was 90Mbps at around midnight on 5G connection, but this is only very brief and usually fluctuates around 50-70Mbps. On 4G co...

Three MC888 disconnecting

For the past month our WiFi has been dropping out on the MC888 router (despite all lights showing white on the router). This happens multiple times per day and the only way to restore connection to our devices is to restart the router.The only reason...

Nest Camera won't connect to new Three 5G Router

I have been provided a new 5G router (5G THREE WIFI 6 Home Router 2022 (Zyxel NR5103)) from Three and now cannot connect any of my Nest cameras. They keep getting a C106 error, which says that the router isn't connected to the internet. The router ...