About to end contract soon then realized I never received £5 discount for paying with direct debit?!

[Trista109]

I signed the contract in 2022 Nov and have been paying with direct debit since then.

My contract is about to end next month, then I checked my account for bills and stuffs and saw the bottom of the page  on my dashboard saying that my bills have £5 discount each month because I pay with direct debit.  I do remember when I signed the contract, the staff told me about it, but then only today, I found out I never have that £5 discount?! Bills never got deducted £5.   

Should I contact support for this?

[KateS]

Hey @Trista109,

Welcome to the Three Community.

If you didn't pay via Direct Debit, an additional £5 charge would be applied to your monthly bill. As you've always paid with Direct Debit, you would never have had the charge applied.

I hope this helps,

Kate