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returning router

Have contacted  Three 4 times to return 4G router promised bag or label for return, but nothing received, This has been going on since 9th June. Anyone have any idea how to progress?

Malcolm by • Regular
  • 8834 Views
  • 11 replies
  • 1 likes

Nintendo Switch DNS

Hi all, recently had trouble with my Switch connecting to Wi-Fi with a DNS error. At first I thought this was the Broadband and I went through the steps and eventually got a replacement SIM. It still isn’t working and I don’t want to have to pay for ...

wanokuni by • Fledgling
  • 4398 Views
  • 2 replies
  • 0 likes

Poor cancellation/returns experience

Hello, I was wondering if anyone had any strategies for how to get in touch with a more senior team at Three? I feel that I am having a poor and time-consuming experience and at this point I would just like it to be over. July 2022 - ordered Three 5G...

Zyxel nr5103e 5g hub

I received my new shiny zyxel zyxel nr5103e 5g hub & swiftly connected all of our devices upon it, all seamed ok until I went to work & noticed I could not connect to our home security cameras &/or the doorbell but, once in our home we could connect ...

E mail on 5g Broadband

I have a strange issue on all of my connected devices, iPhone ipad & Mac. When connected to Three 5G broadband it downloads e mails, but when i click on one to read it, instead of the body of the e mail i get a spinning circle for a min or two before...

Pie by • Fledgling
  • 3131 Views
  • 3 replies
  • 0 likes

Loss of 5g

Hi Been a customer of 5g home broadband for 6 weeks. My service at first was fast. Now I only get 4g connection. Nothing has changed at my end 5g hub is where it always was.Have been on with tech support and no further forward.My question is why do I...

Digyen by • Fledgling
  • 2697 Views
  • 3 replies
  • 0 likes

NR5103E how many devices

Hi AllI have a NR5103E which I got in January which is just being replaced because after 3 told me to pin reset it I could no longer log in to it. Anyway I have over 40 smart bulbs and about 6 other wireless devices that I need to connect, above it s...

Problems since update and sky glass and pucks

Since the latest update on my Zygel 5103e to 14 I have almost been unable to watch any tv via the internet. This appears to have been caused by this update , I have gone back to an unlocked cpe pro2 I had knocking around and as soon as I connected it...

Dazzar by • Established
  • 1862 Views
  • 1 replies
  • 0 likes

5G Hub won't detect simcard

Just got a 5G Hub today as I'm currently living in a HMO which has horrible Wi-Fi and I thought this might be a solution but the bl**dy thing won't even detect the sim card. Yes, I've put it in both ways but nothing works.I'm extremely angry cause I ...

Wolfj by • Fledgling
  • 8068 Views
  • 3 replies
  • 1 likes
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