I have been trying to cancel my broadband since October…. After speaking to customer services 6 times over 6 weeks I finally managed to get a DPD label ( they were making up all sort of excuses for why this took 6 weeks). I finally managed to send back the device which I haven’t been using since October and they have now had it for over a month. The disconcerting thing is a keep getting bills, messages threatening my credit rating as well as many phone calls to pay for bills for a device I have not used and have been trying to cancel for 3 months. In last interaction with customer service they said it was being processed and they can’t do anything. I am exhausted of having to constantly contact and getting also harassed to pay bills. What needs to be done to get an account finally closed !!!? Please help!
