Broadband – Get support for broadband related queries

Best solution ZTE mc888 no 5G on Three

I recently bought a ZTE MC888 hub, it’s a ZTE branded device no Three branding. I’m having issues with receiving any 5G with it, it only connects to 4G. In the network information there is no info on any 5G. I have noticed that it also toggles betwee...

New 5G Hub - extending WiFi coverage

Hi all.Does anyone have any recommendations on how best to extend the strength of the WiFi signal from the new 5G Hub. Our Hub sits on a window sill at the front of the house but the speeds at the back of house could do with boosting.Thanks in advanc...

5G drop out

I moved my 5G Three home BB router into the bedroom and got a great 5G signal at speeds of 600mbs but last couple of days 5G keeps dropping out and speeds have dropped to 8mbs. How can I tell if they’re doing work on the mast. The status checked neve...

How do I return 5G Zytel router?

How do I attach a dect phone to my 4g router?

I got my new ZTE router on Saturday.Still trying to find the best place for it to allow streaming with no pauses...I also want to attach our (currently landline) phone base station, so we can continue to use the same phones. I have attached the base ...

Huawei CPE 5G home broadband fails or very slow - ping times 1500ms++

Hi all,I have 5G Three home broadband with the Huawei CPE modem/router. Generally, the service has been good with ping times 20-50ms with downloads measured on fast.com of 200-450mbs downstream. Lately, the connection has been quite flaky. I am gett...

5G gone suddenly in Crawley near centre

Hi. Any admin from Three in here and can enlighten me if there are still any 5G works in the RH10 1AT post code? I had 1,5 month of great speeds/no issues and suddenly 5G is gone since Wednesday. There was a note of some works on network status check...

5G Home Broadband Hub Work VPN Problem

Hello,I use ZTE 5G Home broadband modem. When I try to connect my company VPN it keeps disconnecting after a while. Company use `pulse secure` for vpn. I made some research this is not about with modem position (I have good signal quality) or somethi...

Content Filter

Assuming you turn off adult content filtering does three block anything else? Torrent trackers, illegal activity etc are the usual candidates. I can not find an official statement anywhere and wondered what peoples experience was?I don’t want to swit...

Cannot subscribe to 5G Home Broadband

Upon checking the website on areas that used to have 5G broadband, now it says that --------------------We can't offer Home Broadband at your address right now, but we're busy expanding our network to connect more homes.Check out our Mobile Broadband...