Hello.
Sorry for the delay in getting back to you.
There was some issues with the automated systems that direct calls and chats earlier in the week. It's likely that this is why you couldn't reach the team.
You can always ask your fellow Community Members for advice here, as long as it's not something that requires access to your account, we can usually help. You also have the team on Twitter @threeuksupport who are happy to give advice.
Pete.
