Cannot register for My3 on 5G Broadband router - ZTE MC801A

[ART67]

Hi, I have an ZTE 5G broadband router, model: MC801A. I am trying to register for My, however, I get the error message below. This is despite me being directly connected (via wi-fi) to the ZTE router and not via a mesh. I have used a private browser session to avoid any possible issues with caching.  Has anyone else experienced this or know how to resolve? I want to get onto My3 to view my bills. Thanks in advance for any help!

[JohnD]

Hey @ART67 

I'm really sorry to hear that you've still been unable to access My3. In case this still isn't resolved I'll send you a PM to get you in touch with some colleagues that can help.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
John

[ART67]

managed to solve it myself. It seems that you cannot log in or register using Safari on a Mac. When I used Chrome it worked OK. Perhaps add some copy on the page to make this clear for others?