After speaking to yet another tech agent, I’ve finally been told that my router appears to be the cause of my poor/lack of connectivity (as my broadband needs resetting multiple times a day, and still drops all connectivity later..).
On asking what the next step was, I was told that it was up to me to fix the router. But I’m pretty sure that, as my contract is with three, that that shouldn’t be the case - and even if it was, it’s not very helpful just saying that and then trying to escape the chat as quickly as possible!
I may be wrong, but I always thought that goods and services must be fit for purpose, of satisfactory quality and as described, according to the Consumer Rights Act 2015 anyway. And a faulty router is the goods, and causes the services to not be fit for purpose.. 2 issues combined!
More info, even if it’s where I’m meant to go with my useless/annoying router, would be a good start.. though an easier fix would be much more appreciated!
*EDIT: I have been on ZTE (the brand of router) to see how the warranty would work, and I’m told: The Warranty Policy is only applicable to products purchased by you directly from the following address: ztedevices.com(“ZTE”). If you purchase products through offline channels or other channels, please contact the final vendor who sells the products to you.
As the router was supplied to me by three, I am seemingly unable to chase a warranty claim with the manufacturer.*
