Google Home won't connect

[dora]

Google Home will not connect to broadband E5-250MA, comes up with error message 'speaker may be set up, but we could not communicate with it from your iPhone. Make sure that you have enabled local network access in your iPhone’s privacy settings.' and suggests to change APN settings. Have tried both 3internet and three.co.uk settings for APN but neither work - is there any way to fix this please/has anyone else had this problem? My Google Home used to work with other broadbands before now moving over to Three.

[PeteG]

Hello, Dora. 

APN settings are usually just for mobile network access, and don't really impact your local network. I'm unsure why the advice would have been to change that setting, as I believe the issue you're having is that the devices are unable to talk directly to each other, locally? 

Is the speaker showing up in the app? If so, are you able to connect to it via the internet rather than locally? 

Pete.

[dora]

Hi Pete,

I'm afraid I'm not entirely sure I understand what you mean about connecting the Google Home locally. "The Google devices are connected but can't get through to their respective servers" is what Google suggests, so the device is connected, it just can't figure itself out based on some sort of privacy settings with my hub.

[PeteG]

Are there any other devices on your network having issues getting connected? 

Pete.

[dora]

Just the Google Homes I'm afraid! I have two, thought there might just be a glitch with one of them, but rebooted both and facing the same issue..

[JonathanB]

Hi @dora,

I wonder if this iOS feature may be relevant: https://support.apple.com/en-gb/102509

Or is the iPhone reference something of a red herring here? Sorry if this is irrelevant, but I'm not 100% clear if this an error message that Google has returned (and they're mistakenly assuming our router is behaving similarly to iOS private Wi-Fi), or is there an iPhone involved?

In terms of an APN issue, we've seen some community members report better results by changing their APN profile to manual, APN: 3internet and for the PDP type: IPv4 or IPv4 only.

I don't think anyone specifically has raised a topic for the E5-250MA, but this topic about an older router may help point you in the direction of what settings to change: FYI : IPv6 Prevented VPN Connection 

Thanks,
Jonathan