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on 09-24-2023 02:54 PM
I have just got home with my new 5G Home Broadband hub. Excited and expecting to plug it in and have excellent broadband on within minutes. Low and behold I have plugged the router in (located where I get 400mb on Three mobile) I get absolutely no connection, I have a red network light on the hub and 2 whit lights for power and WiFi. I have unplugged and restarted the hub 3 times each with no success. Any advice or help would be appreciated.
on 09-25-2023 06:42 PM
Mine wasn't activated upon delivery either, quick call got it sorted but I had to track back through order emails to give the representative the required details
The packing slip had a blank space where the phone number of the SIM card should have been, also the IMSI/IMEI on the sheet didn't match my order email..
on 09-25-2023 03:27 PM
Hi @Hewdogg,
I think that @Limera is correct there, it sounds like the SIM isn't active, or perhaps isn't reading correctly. As @Avondale says, popping the SIM in another device if able will help narrow down a device or SIM issue.
Has it came online in the meantime, if not have you spoken to customer services?
Thanks,
Jonathan
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on 09-25-2023 01:50 PM
Is there a chance that you've got it straight out of the box and tried to set it up before 3 have actually activated the SIM? Not that I would have gone and done anything like that... hours of attempted bug fixing... Haha!
I gave 3 a quick call and they bumped the SIM activation forward for me. Sorted.
I guess @Avondale 's test above, would help diagnose that. Good luck.
on 09-24-2023 09:33 PM
That sounds incredibly disappointing. Have you inserted the SIM ?
If you have, a starting point might be to try the hub with the SIM out of the 'phone therein ; and to try the hub SIM in the 'phone. That will help to ascertain if it's a faulty SIM or a defective hub.
Please let us know the outcome.