Broadband – Get support for broadband related queries

My 5G broadband keeps dropping

I have Three 5G Broadband from August 2023 and everything was fine until last week. Now the Internet it's dropping few times a day and start to be more often every day. What can be done?.

Three broadband

I have been using Three 4G broadband from March 2022 and used to have excellent speed. For the past couple of days it has really gone down, I have to wait for ages for pages to download, is anyone else is experiencing the same? Any clue if it's a glo...

No returns label for broadband after TWO WEEKS.

Have been in contact with multiple agents to first get a returns bag but nothing arrived after multiple attempts so I told them please send a label and I'll print it out myself just to make it quicker. Not even a label received. Yesterday I spoke to ...

5G broadband constant internet drop outs

For the last 2 months my internet has been incredibly unreliable. I kept having freezes during work Teams calls, streaming services keep freezing and online gaming has been near impossible with dropouts and high ping spikes. This is across all device...

No postage label dpd once again.

No postage label sent to return 5g broadband hub. Anyone help @JonathanB

Best solution If 4G contract and 5G becomes available will I be able to upgrade for free

I have just received my 4G home hub and speeds are not great but liveable with.My question is if 5G becomes available in my area will I be able to switch to it without having to pay up the remainder of my 4G contract?I need to know so I can decide if...

NR5103E 5G Hub - gaming / xbox

I'm having issues with my router - I have the NR5103E 5G Hub. (Got it today) On my phone it is fine. However, when I connect to my xbox it doesn't offer me a decent connection. Loading time into games has increased, my ping has trippled to 90 and I s...

PS5, Playstation 5 not connecting

I've been using the three 5G home broadband for some months and the PS5 never had any problem connecting to the internet.Last week this problem started. It connects to the HUB but can't connect to the internet.I've tried what was mentioned in this th...

Slow speed for all this week

I normally get between 50-60 download and 10-15 unload speeds.This week I can't get over 10 on download and upload is often higher than download, but only to 12mbsYes I have turned the router off and on again, but this rebooting has changed nothing. ...

Broadband performing very poorly at peak times

For the last 1 to 2 months my 5g broadband has started performing very poorly during peak hours. By that I mean evenings and weekends. Outside of these peak times, the performance remains good.Essentially during these peak hours, we are unable to wat...