Broadband – Get support for broadband related queries

Why do I have to register to login

I get the message;we’ve been updating our systems. my 3 is now better the ever, but you must re- register to access your account”??

Hi Everybody 👋

Hi 3 Network Community , I would like your opinions and comments on the new offer of "Mobile Home Broadband " please.I would especially like to know your experiences on it's speed and reliability , value for money etc.Kind regards. Ceyhan

Dreadful service & Lies

I joined Three for 5G home broadband last year, I'm well within the 5G footprint and my router gets a good signal on my windowsill.Early in the morning and up until noon I can achieve over 250Mbps regularly although a dependable speed is rare.That's ...

Three is charging me for a returned 5G Hub

Hello, I’m wondering if someone went through the same issue as I'm going through right now and if so, how did you deal with it? It's long story so buckle up… Around more than a year ago, I cancelled my contract with Three 5G Broadband. On the same da...

Nightmare trying to return 5g router

Called on Monday to say I'd moved house and my 5g router no longer had sufficient signal, the rep agreed and offered to allow me to cancel my account at no charge. Said I'd do so a few days later.Called on Thursday and went around a big song and danc...

Three won’t send me a return bag

I’ve cancelled my Three account a month ago and I’m still waiting for a returns bag. I’ve called and used the chat service 4 times to request a returns bag. Each time someone assured me it will happen yet a bag never arrives. Meanwhile I’m getting me...

5G broadband speeds plummeted

For 4 months after getting Three 5G home broadband I was consistently getting 500mb+ download and 50mb+ upload. For the last few weeks I have been consistently getting 30-50mb download and 5-6mb upload. Is this going to continue? It's not worth the m...

Best solution Wifi connected but no internet

I have a NR5103E broadband hub. Last week my Hitachi TV & Amazon Firestick connected to the internet & worked fine. After an overnight outage on Friday night 11th Aug to Saturday morning of the Three service in my area (DE24), these two device now ...

Best solution Prolonged network issues in KY16 area

Recently joined Three Home Broadband. When I first plugged everything in I was getting around 30Mbps download and 4Mbps upload speeds which I was really happy with. However about two weeks ago that all changed. I'm now getting around 7Mbps download a...

Unable to Connect to Three 5G Hub

My Alexa was connected to Three 5G Hub and working fine until recently it got disconnected and won't connect again. The issue is surely not with Alexa as it works on other Hotspot. It just won't connect to Three 5G Hub.