Intermittent connection issues loading/changing site- secure connection failed/site can't be reached

[EDIflyer]

Is anyone else occasionally getting a 'connection down' error from Chrome (or 'Secure Connection Failed' from Firefox) when changing page - if I hit refresh it works fine. At first I wondered if it was the site I was using but have noticed it on multiple different major websites over the past couple of months and not noticed it from other locations where I don't use Three Broadband so does seem to be related to the router/connection (this is via wired Ethernet too, so not a WiFi problem).  I've tried changing DNS server in case that helps but no difference.

It mainly seems to happen when trying to first load a site or (annoyingly) at checkout when a different site is being loaded as part of the checkout process.  It certainly doesn't happen everytime but does happen with reasonable frequency.  I've also noticed I often get it when trying to pull/push from/to Github too and have to do so a number of times for it to work (browsing the Github website works fine).

I'm using a NR5103E with Firmware Version V1.00(ACBJ.0)b14 - I tried rebooting it but to no effect.

[Nameless]

There is definitely filtering going on but it is deeper than what we can access as customers which is why VPNs and WARP are working

From re-reading the posts in this thread, it seems that the adult content filter makes an already existing problem worse

[munk]

Router: NR5103E V1.00(ACBJ.0)b15

I've been having the same issue with random web page dropouts or slowdowns to do with SSL (primarily "PR_END_OF_FILE_ERROR" when loading up sites that rely heavily on SSL like Morrisons) since I started the service back last year.  Definitely the Three mobile service / router being the issue - I had a fixed line running at the same time as I started with Three and if I used that connection there were no issues at all.

I think I changed to IPv4 only some time back and that seemed to resolve the issues to some extent, but recently they seem to have changed things on the backend which meant I had to re-enable IPv6 to be able to use the internet at all, and ever since then the page stalls and SSL errors have been coming thick and fast in every single web browsing session (this is on Firefox where I think the issue is exacerbated because of the way it doesn't time out as quickly as on other browsers when this glitch is encountered, where other browsers just continue to load the page without issuing an error).

One site that consistently causes issues is Channel 5 / My5 - trying to view the live channel I always have to hit refresh up to a dozen times before the page loads properly.

I've not complained about it because frankly the level of interest in fixing anything seems quite shocking here and I've resolved myself to the fact that 'you get what you pay for'.  It's not been bad enough to be a major issue that would cause me to really want to complain with a view to leaving - still it seems remarkable that a fundamental issue like this experienced by a large number of people isn't fixed after so long.

[Midnight54]

Hoped this thread going quieter might have given support the opportunity to address it but nope absolute zilch.....pathetic.  They just hoping the problem going to go away on its own? 

This is now the most commented thread in this broadband section yet its tumbleweed from them in trying to resolve it

[Nameless]

Unfortunately I also have nothing new to add - I have given my quick fix solution which is probably the single greatest thing that I could do for anyone that reads this long thread and tries it (Assuming that it works for them)

For now, I am watching the thread hoping that a proper fix comes from Three or an alternative that is better than using WARP

[bytespider]

For me, I've got nothing new to add, but it's still the same. I'm checking out the aforementioned IDnet, but the 12 month contract is putting me off. I might try Honest mobile. Unfortunately other carriers signal is terrible for me as I'm on the outskirts of the city.

[l0hn]

FWIW I switched to IDNet's 5g service, which also runs ontop of Three's infrastructure so I can point my antenna at the exact same mast. I no longer have any of these issues with dropped packets.

It's a bit more expensive and I've noticed around an extra 10-15ms latencey on average, but most importantly it actually works.

[Nameless]

Given that IDNet uses Three's 5G network, do they use the same APN details? I would often switch between using Three's stated APNs of 3internet (Most problematic) and three.co.uk (Currently using) whenever I had issues but using WARP has stopped me from doing so

[Midnight54]

sigh - noticed now today that Three have enabled adult content filter.

I can't log in using my Three broadband sim number because it wants me to "register again" since they made their changes, but my other phone sim is registered with the address etc and so it just fails and round in circles.

So more faff to have to contact them to sort that account to a) disable adult blocking, b)moan about this issue to them and find when my contract comes to end

[Midnight54]

ok so rebooting my router this morning, and content filter is off - so no clue what that was about - I'd been rebooting it a few times earlier that day whilst adding an OpenWRT router into the mix

[Nameless]

I believe that I may have found a solution - Using Cloudflare WARP

You can find out more information about it here:

https://one.one.one.one/

So far I have been using this on both phones and computers with the following findings:

• WARP on phones (Via the 1.1.1.1 app) is the best overall
   - This does not apply to DNS only mode which has the same issues
  
  
• Although mostly irrelevant to home usage, WARP may not work with some public Wi-Fi access points
  
  
• WARP on computers can, in some cases, use significant CPU resources at higher broadband speeds
   - This is more apparent in these cases:
      -  CPUs with fewer cores and/or lower clock speeds
      -  Heavy sustained internet usage
  
  
• WARP will limit your absolute maximum speeds but the speeds possible are still beyond Three's estimated maximum speeds (597Mbps download, 50Mbps upload)
  
   - Whilst testing close to a 5G tower I have averaged the following results:
  
      Using WARP
      -  ~400-600+Mbps download, ~100-150+Mbps upload
          -  Speeds will increase when the warp application uses more CPU resources
          -  ~600Mbps+ download on average without significant CPU load or downclocking
  
      Without using WARP
      -  ~600-<1000Mbps download, ~100-150+Mbps upload (Without using WARP)
          -  ~600Mbps+ download on average throughout the day
          -  ~<1000Mbps download only happens beyond midnight when most people sleep
              -  My testing computers only have 1Gbps Ethernet ports

Also you can not change your DNS provider as Three will forcefully use their own DNS instead despite whatever you have set in your routers and other devices, even if you use DNS over HTTPS/TLS and you can confirm this easily via a DNS leak test such as the following:

https://browserleaks.com/dns

If this works for you, Three can thank me for saving them a customer - I myself was close to reconsidering my options however both cost and speed were reasons why I persisted in finding a solution that works for myself