- Order by phone: 0800 033 8006
- Blog
- Coverage checker
- Store locator
on 10-22-2023 03:21 PM
Is anyone else occasionally getting a 'connection down' error from Chrome (or 'Secure Connection Failed' from Firefox) when changing page - if I hit refresh it works fine. At first I wondered if it was the site I was using but have noticed it on multiple different major websites over the past couple of months and not noticed it from other locations where I don't use Three Broadband so does seem to be related to the router/connection (this is via wired Ethernet too, so not a WiFi problem). I've tried changing DNS server in case that helps but no difference.
It mainly seems to happen when trying to first load a site or (annoyingly) at checkout when a different site is being loaded as part of the checkout process. It certainly doesn't happen everytime but does happen with reasonable frequency. I've also noticed I often get it when trying to pull/push from/to Github too and have to do so a number of times for it to work (browsing the Github website works fine).
on 05-26-2024 06:51 PM
It's linked from the account plan page
on 05-24-2024 07:54 PM
oh I'm aware I just thought it was funny, since we're talking about connection issues
05-23-2024 06:05 PM - edited 05-23-2024 06:10 PM
So after thinking things were going well (no issues for the past few days), I then had issues accessing web.archive.org today. I was getting the usual "unable to provide secure connection" message -
Switching on a VPN fixed the issue as usual.
When I switched the VPN off I then got a different error:
However I had already disabled content filtering previously, about a year ago!
I therefore went into plan settings and indeed the "Allow Adult Content" option was indeed off. I switched it back on, provided a credit card number and received a text confirming it had been set:
I then tried again in a fresh browser - same error - however when I go back into my account the filtering is definitely disabled and adult content is allowed:
I'm not sure what is going on but sadly after getting my hopes up it is definitely not fixed!
At first I thought the script wasn't picking it up as it showed success, but I realised I had just put in "web.archive.org". Changing it to "https://web.archive.org" showed 20/20 errors...
---
Testing: https://web.archive.org
---
Attempt 01: Error - error:0A000419:SSL routines::tlsv1 alert access denied
Attempt 02: Error - error:0A000419:SSL routines::tlsv1 alert access denied
Attempt 03: Error - error:0A000419:SSL routines::tlsv1 alert access denied
Attempt 04: Error - error:0A000419:SSL routines::tlsv1 alert access denied
Attempt 05: Error - error:0A000419:SSL routines::tlsv1 alert access denied
Attempt 06: Error - error:0A000419:SSL routines::tlsv1 alert access denied
Attempt 07: Error - error:0A000419:SSL routines::tlsv1 alert access denied
Attempt 08: Error - error:0A000419:SSL routines::tlsv1 alert access denied
Attempt 09: Error - error:0A000419:SSL routines::tlsv1 alert access denied
Attempt 10: Error - error:0A000419:SSL routines::tlsv1 alert access denied
Attempt 11: Error - error:0A000419:SSL routines::tlsv1 alert access denied
Attempt 12: Error - error:0A000419:SSL routines::tlsv1 alert access denied
Attempt 13: Error - error:0A000419:SSL routines::tlsv1 alert access denied
Attempt 14: Error - error:0A000419:SSL routines::tlsv1 alert access denied
Attempt 15: Error - error:0A000419:SSL routines::tlsv1 alert access denied
Attempt 16: Error - error:0A000419:SSL routines::tlsv1 alert access denied
Attempt 17: Error - error:0A000419:SSL routines::tlsv1 alert access denied
Attempt 18: Error - error:0A000419:SSL routines::tlsv1 alert access denied
Attempt 19: Error - error:0A000419:SSL routines::tlsv1 alert access denied
Attempt 20: Error - error:0A000419:SSL routines::tlsv1 alert access denied
---
SSL Errors: 20/20
---
on 05-23-2024 07:19 PM
This may be due to Threes adult content filter.. I've just tried archive.org and found out they have turned mine back on..
Requesting the http version redirects correctly and returns a correct status code 200, but from the wrong URL..
on 05-23-2024 07:54 PM
Oh yeah, you said this in your message.. should have read the whole message..
on 05-23-2024 11:00 PM
Haha yep - weird how it switched itself back on like that!
on 05-24-2024 09:33 AM
I think the adult content switch on the plan page is a whole other bug as I was able to view adult content, check the switch and it said that it was off. So I toggled it on, and still able to view it.
on 05-24-2024 04:20 PM
Even 7 hours later adult material still can be accessed, so that toggle does nothing.
on 05-24-2024 07:15 PM
IIRC when I first got my router,it took either 24 or 48hours from requesting it to being able to access your favourite content 🙂
on 05-24-2024 07:22 PM
My favourite content 🤣
I don't think they should have any restriction at the ISP level it should be something at the router level. Like Eero, Adguard, and PiHole. But we digress.