Broadband – Get support for broadband related queries

Home and Mobile Broadband issues 22/11/2022

Hi everyone,We’re aware some of our Home and Mobile Broadband customers are having trouble accessing internet services today, despite the connection showing as available.We’re working to access and fix the issue as soon as possible and will post furt...

LAN/ethernet ports not connecting to devices 5g hub

I have recently got the 5g hub and am finding that devices connected to it via ethernet cable are really hit and miss whether they find the network. Keep getting errors such as cable isn't connected. Cables have been checked on another router and wor...

Broadband down in Northwood area, unable to reach support

Hi allHome broadband went down today at about 6:00 pm, unable to reach support. Is any one else having problems?

Three Broadband Down

So Three Sercomm LTE2122GR router says 'Internet' but there is no internet. No online status checker updates. Contact Center / Chat says there is an error and I will get a text message. No details whatsoever of the issue and when it might be fixed. R...

My 4G+ mobile broadband hub is extremely slow

Hello,I have recently signed up for a 4G+ mobile broadband as it is advertised as fast and can go up to 600 Mbps. However, the max speed I'm getting is 9 Mbps and sometimes it wouldn't even provide internet access. I'm not even 1 month into the contr...

low to poor service

When will postcode hx5 get decent service for mobile and MiFi Broadband??

Mast work ongoing

How long is it going to take for the mast repair in S73. It’s been about four weeks now and I’m still getting we are working on the mast .Signal is going from 4G to 5G From 1bar to full then off

How Long will KT10 infrastructure upgrade take?

My 5g broadband in KT10 has been virtually unusable for more than two weeks so far, The message on the three network checker, updated every 30 minutes, is always the same & gives no idea when it will be completed & normal service resumed. I called cu...

PlayStation / PS5 / Gaming / Console

Hello just purchased the 5g mobile broadband and my computer and mobile phone is connected to the internet but I’m having issues with connecting the ps5 as well as my streaming (Nvidia steam)box to the internet. Both have issues with obtaining IP Ad...

Three 5G Router not Recognising SIM

From CeX, I purchased a used Zyxel NR5103E 5G Wireless RouterOnce it came it had Three branding on it.Setting it up with an unlimited Three SIM card inserted (that allows for use in a router in the T&Cs) results in the wireless indicator light flashi...